Overview

　　The Service Advantage Coordinator works in partnership with internal and external partners to reduce aging and drive cash flow through accurate and timely root cause resolution of customer exceptions and skips on a high volume of accounts (>50K lines) using MS Excel and SAP S4Hana.

　　Responsibilities

　　Serve as primary contact for internal and external teams, providing resolution to disputes and escalations, with leadership supportPossess analytical skills to resolve large volume of reason descriptions, across a wide variety of disputes/inquiries (listed below) using intermediate MS Excel and pre-built reports from SAPIndependently pull and prioritize daily case work from pre-defined tools and reportsManage large volume of case work, across a wide variety of dispute issues, with some supportResearch using S4 Hana, customer remit, and internal/external documents to resolve disputes including (but not limited to): Pricing, Missing Payments, Missing Invoices, Missing DSD, Unauthorized Product, quantity discrepancies, and misapplied paymentsPartner with internal teams to achieve root cause resolution of customer exceptions to drive reduction in overall case volumeMaintain complete and accurate documentation within SAP and external trackers (for example, in Excel)Meet set Service Level Agreements, Productivity, and Quality GoalsRecognize and raise visibility to reoccurring discrepancies and billing issuesGain strong understanding of workflows to and business process to effectively manage work

　　Teamwork:

　　Achieve monthly team objectives/goals Actively participate in teamwork and committees Provide cross team support to drive business results Share best practices and provide ad hoc assistance to ensure customer and field satisfaction Provide analysis and feedback to internal/external teams

　　Individual Development Plan:

　　Drive career growth & knowledge Come Prepared to discuss ideas and provide process improvements to coaching sessions Drive self-improvement and continuous learning through coaching and feedback

　　Qualifications

　　1 to 3 Years Relevant Experience (Finance or business)Intermediate Excel (Vlookups, data management, calculations)High School diploma or GEDAbility to work fluently in other MS applications (Outlook, Word) Strong team and organizational skills Highly effective interpersonal and communication skills (written, oral) Well-developed analytical and problem-solving skills Curious, self-driven, and results-oriented

　　Preferred Qualifications:

　　Two- to four-year Degree in Business, Finance, Accounting, or Economics Prior experience with SAP S4Hana or other SAP version Accounts Receivable experienceAdvanced Excel (Pivots, formulas)Knowledge of A/R Software

　　Compensation and Benefits:

　　The expected compensation range for this position is between $36,000 - $57,400 based on a full-time schedule.Location, confirmed job-related skills and experience will be considered in setting actual starting salaryPaid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

　　EEO Statement

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

　　PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

　　If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

　　Please view our Pay Transparency Statement