Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

　　Job Summary

　　Under general supervision the Field Service Technician II ( BBTII) installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations using coaxial or fiber cable. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

　　Responsibilities

　　Provides quality internal and external customer service surrounding the Company valuesInstalls, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devicesUtilizes network tools and troubleshooting knowledge to resolve network problemsResolves issues at installation and on scheduled service call from customer's select locations to tap or poleEducates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing proceduresDetermines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productsResolves or escalates customer complaints, as appropriateUses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleMeets scheduled appointment windowsCompletes work orders and other documentation on paper and/or by mobile deviceRepresents Company to collect payments and equipment; secures appropriate customer signaturesMaintains network integrity through preventive maintenance and home certifications.Adheres to established maintenance windows for all outagesUses small hand tools, power tools, meters, and other test equipmentMaintains and secures Company truck and equipmentWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as requiredWhen applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground or building terminalsPerforms other duties as assigned

　　Qualifications

　　High School Diploma or equivalentAbility to communicate in person and by telephoneKnowledge of basic electronicsSkill in using a Windows-based computerAbility to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)Ability to prioritize and organize effectivelyAbility to work independently and with othersPreferred Experience: SCTE BPI certificationAn "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

　　Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, p regnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

　　Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

　　Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our for further details.

　　We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace