JOB SUMMARY

Responsible for building, owning, and driving a sales and retention culture across the Stores within assigned district. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to align with the Company’s long-term vision. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Partners with the Director, Store Sales in developing and managing sales plans to meet or exceed customer growth and revenue goals by overseeing the implementation of strategies for selling Charter products and services.

Communicates overall plan, strategy, and matrix requirements to leaders and monitors and evaluates results.

Assists in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers.

Ensures Store Management is compliant with Cash Management Policy and work order controls, including assisting Store Management with audits.

Effectively manage crisis situations and escalate to Store Leadership as necessary.

Oversees departmental expenditures within budgeting guidelines.

Supports Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required.

Assists Store Management in scheduling and maintaining appropriate levels of staffing for all Stores within assigned District.

Builds employee engagement and a high performing team by recruiting, training and retaining the best talent. Manage, coach, develop and motivate Store Management and their teams to achieve their performance objectives. Mentor Territory Managers and their teams. Partners with store leadership and recruiting team to support process.

Creates an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management. Partners with store leadership and the learning and development team to align on business needs.

Provides guidance while monitoring and managing the compliance of all Company policies.

Perform other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to communicate with employees, customers and suppliers, in person, on the phone and by written communication in a clear, straightforward and professional manner

Effective analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education and development resources in all types and formats

Ability to build strategic partnerships within all areas of the organization by exhibiting highly effective interpersonal, leadership, influencing and presentation skills

Ability to organize/prioritize work, manage multiple tasks and projects and function effectively

Proven ability to build a solid sales culture and high-performing teams, while demonstrating solid customer orientation

Background in a destination retail environment

Launched or managed multiple retail locations in their career

History of identifying sales trends and risk and effectively communicating those to their leaders, then working to develop response plans

Proven ability to handle change management

High comfort level with personal technology, such as mobile devices and personal video platforms

Valid driver’s license and ability to meet Charter’s motor vehicle requirements

Required Education

Bachelors Degree or equivalent work experience

Required Related Work Experience and Number of Years

Sales/Customer Service experience - 7 PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of all functions and related tasks in the area of sales culture and customer relations

Preferred Education

Bachelor’s Degree or equivalent work experience

Preferred Related Work Experience and Number of Years

Management Experience - 8Corporate Work Experience - 10Telecommunications/Wireless experience - 8Experience working inside a destination-style retail environment - 7 WORKING CONDITIONS

Retail environment

Exposure to moderate noise levels.

Travel to multiple locations to oversee and monitor day-to-day operations

Professional attire and appearance

Handle a physically demanding job, lifting up to 35 lbs.

Ability to stand for prolonged periods of time

#LI-NT1

SRL611 2024-39086 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The pay for this position has a salary range of $99,900.00 to $196,000.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

In addition, this position has a commission earnings target starting at $24,000 .

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