JOB SUMMARY

　　TheCustomer Communications Manageractively and consistently supports all efforts to simplify and enhance the customer and operational experience. Provide direction, planning and implementation of marketing, product and programming programs, along with related communications strategies to support customer growth, customer retention and revenue objectives. Responsible for planning and execution of programs.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Manage/support Programming and Product launch strategy and related communications.

　　Manage end to end Programming data and workflow for accurate management of channel lineups

　　Manage in-house Programming CMS

　　Manage communications processes, including Federal and Local requirements (Annual, Bi-Annual and periodic notices, including channel lineups)

　　Manage Merger and Acquisition related activity

　　Provide process support for Code Red (contract end date impact management)

　　Support pricing and package strategy change execution

　　Support requests for customer communications and develop plans

　　Support execution of communications tactics and vehicles

　　Provide internal communications of projects to support needs at all levels of the organization.

　　Manage vendor relationships

　　Approve projects, PO’s and invoices as appropriate.

　　Perform other duties as requested by supervisor.

　　REQUIRED QUALIFICATIONS

　　Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English

　　Ability to communicate orally and in writing in a clear and straightforward manner

　　Knowledge of marketing strategies and procedures

　　Ability to multi-task

　　Ability to prioritize and organize effectively

　　Ability to supervise and motivate others

　　Ability to use personal computer and software applications (i.e. word processing, spreadsheet)

　　Ability to create plans, timelines, expense forecasts & process flowcharts

　　Related Work Experience

　　Marketing experience – 5 years

　　PREFERRED QUALIFICATIONS

　　Skills/Abilities and Knowledge

　　Knowledge of cable television products and services

　　Related Work Experience

　　CATV experience – 1 yearManagement or leadership experience - 2+ years

　　WORKING CONDITIONS

　　Office environmentTravel as required

　　#LI-NT1

　　MCU500 2024-28176 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)