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Director, Commercial Insights & Strategy - Patient Engagement and Customer Solutions (PECS)
Director, Commercial Insights & Strategy - Patient Engagement and Customer Solutions (PECS)-March 2024
Horsham
Mar 27, 2026
About Director, Commercial Insights & Strategy - Patient Engagement and Customer Solutions (PECS)

  Director, Commercial Insights & Strategy - Patient Engagement and Customer Solutions (PECS) - 2406159557W

  Description

  Janssen Pharmaceuticals Inc, a member of Johnson & Johnson's Family of Companies, is recruiting for a Director, Commercial Insights & Strategy – Patient Engagement and Customer Solutions (PECS) to be based out of Titusville, NJ or Horsham, PA.

  At the Janssen, Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.

  Janssen Pharmaceuticals, Inc. provides medicines for an array of health concerns in several therapeutic areas, including Cardiovascular & Metabolism, Neuroscience, Oncology, Immunology, and Infectious Disease. Please visit http://www.janssenpharmaceuticalsinc.com/ for more information. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

  The Director, Commercial Insights & Strategy (PECS) is responsible for generating, integrating, and translating insights and analytics into growth opportunities that shape decisions and drive organizational action for the Patient Engagement and Customer Solutions (PECS) organization. This position will partner closely with brand Patient Experience Leads, Solution Leads, PECS and Brand CIS. This position plays a leading role in cross therapeutic projects and other special projects within the businesses. Key

  Responsibilities:

  Work across the Patient Engagement and Customer Solutions portfolio to streamline and simplify data across multiple therapeutic areas for senior leaders.

  Develop insight and strategy plans for new programs in partnership with patient, solution, and brand CIS leaders.

  Integrate market research, business intelligence and analytical insights to build a comprehensive and holistic understanding of the market dynamics and unmet needs to shape and refine patient and customer focused solutions across Janssen.

  Understand the post-script patient journey and define market research and data strategies that will help support the business needs, while minimizing friction for the patient.

  Lead comprehensive assessment of patient programs inclusive of perceptions, execution, advanced analytics, and impact metrics including underlying business rules and visualizations included in the cross Therapeutic areas.

  Develop goals and objectives to supervise and guide direct report(s).

  Apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, translation to value, and oral and written presentation for impact.

  Collaborate across the CIS teams to integrate customer experiences insights across functional and therapeutics areas.

  The ability to demonstrate leadership courage in order to set boundaries and ensure time is spent on the most critical/high value projects is critical.

  Stay abreast of emerging healthcare & pharmaceutical industry trends and assess their potential impact on our franchise business strategies. Act with speed, agility and accountability.

  Cultivate meaningful internal and external partnerships, adding value and insights for the organization; being insight driven to uncover important unmet needs.

  Present complex issues in a clear and persuasive manner effectively communicating recommendations to cross functional teams and brand teams.

  Take personal accountability for making Credo-based decisions and fostering a Credo-based culture.

  Qualifications

  A minimum of 10 years of relevant business experience in marketing, finance, or business analytics, strategic planning, or management consulting required.

  Diversity of experience is preferred, with demonstrated learning agility to be able to move across different types of markets.

  Experience working in a regulated environment is a plus.

  Business/market experience and industry knowledge to influence company/franchise level decisions and strategies are required.

  Current or previous experience within the pharmaceutical industry, including knowledge of pharma datasets, is required

  Advanced analytical skills with strong ability to interpret data and make informed projections/assertions is required

  A minimum of 2 years of people management experience is required in addition to a proven track record with talent development and empowering an accountable team.

  General management mindset, business acumen, strategic thinking required.

  Proven analytical skills and learning agility in order to coach and train colleagues across multiple functions required.

  Experience in developing comprehensive and impactful recommendations and solutions that drive key decisions required.

  Demonstrated ability to identify and define the problem with a disciplined approach to solving is required.

  This position will be located in Horsham, PA or Titusville, NJ and will require up to 10% domestic travel

  The base pay range for this position is $142,000 to $244,950. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

  Information on benefits can be viewed by following this link: https://www.careers.jnj.com/employee-benefits

  Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

  For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

  Primary Location NA-US-New Jersey-Titusville

  Other Locations NA-US-Pennsylvania-Horsham

  Organization Janssen Pharmaceuticals, Inc. (6062)

  Job Function Category

  Req ID: 2406159557W

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