Employment Type:

　　Full time

　　Shift:

　　Day Shift

　　Description:

　　POSITION PURPOSE:

　　Responsible for coordination of data management, paraprofessional, and administrative functions within multiple departments inclusive of Quality Excellence (Quality, Infection Control, Risk Management, Safety, Accreditation, Lean), Medical Staff Services and other nursing units/departments as required. Provides support to department associates and the department leader. Manages, coordinates, and directs the requirements for projects and special requirements as assigned. Compiles statistical data and displays, develops presentation materials and graphics for performance improvement initiatives. Supports Medical Staff in activities (not all inclusive) such as credentialing process updates, medical staff meetings, and reappointments.

　　The incumbent deals with highly confidential and sensitive issues relating to people and organizations and must be highly professional. Ensure that services are provided in a manner that supports continuous quality improvement and customer-oriented focus.

　　Details:

　　Your best life. Our one purpose.

　　At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

　　What we offer:

　　We care about your well-being, both physical and mental, which is why our benefit package includes:

　　Wellness programs

　　Education reimbursement

　　Personalized health insurance plans including dental and vision

　　Paid time off

　　Long- and short-term leave

　　Retirement planning

　　Life insurance coverage

　　What you will do:

　　Adheres to the Caring Model principles, Guiding Behaviors, Code of Ethics, and mission, vision, and values of MercyOne Dubuque Medical Center.

　　Serves as system administrator for software used by the departments.

　　Exhibits knowledge, skills, and abilities required to manage multiple software programs.

　　Troubleshoots diverse software programs when issues arise.

　　Provides computer support to end users/department associates.

　　Supports data management for assigned departments.

　　Creates complex Excel spreadsheets for Infection Control and Quality data monitoring.

　　Maintains internal databases for Quality Excellence, Infection Control, Medical Staff.

　　Runs quarterly Business Objects reports as needed.

　　Develops report queries and creates customized reports for decision-making using the various software applications. Write, maintain, and support a variety of reports or queries utilizing appropriate reporting tools.

　　Compiles data and creates graphical presentations.

　　Compiles project data and advises user on graphical selections.

　　Translates project data into varied and creative presentation formats, including storyboards, PowerPoint presentations, and bulletin board displays.

　　Provides support to presenters, to include creation of displays for conferences.

　　Supports hospital regulatory compliance activities.

　　Provides administrative support for varied and changing clinical care audits, to include data retrieval, data compilation, report generation, graphical presentation and dissemination of data/reports.

　　Supports Infection Control processes within the department.

　　Compiles monthly infection data and creates graphics and statistical process control charts for nursing units.

　　Creates presentation displays and format for infection control education (i.e. hand hygiene signage, nursing professional practice fair, newsletter).

　　Retrieves admissions and patient days denominators monthly from MedMined.

　　Updates immunization corrections for the Immunization Registry Information System (IRIS).

　　Provides administrative support to hospital committees including Joint Quality Oversight

　　Committee, Quality Council, and staff meetings.

　　Supports Medical Staff processes within the department.

　　Documentation scanning and reports from Morrisey.

　　Review processes and updates related to physician information and credentialing activities.

　　Meeting activities of sending out agendas and appointments.

　　Reappointment activities such as approval letters, scanning, and file management.

　　Performs duties for the departments.

　　Coordinates equipment and services utilized by the department such as pagers, computers, phones, keys, and electronic chips.

　　Manages functionality of copier/printer/scanner.

　　Also includes but is not limited to copying, faxing, mailing, filing, transcription, scheduling meetings, generating agendas, typing meeting minutes, answering phones, ordering supplies, creating forms, renewing membership subscriptions, media, scheduling ergonomic assessments, etc.

　　Maintains files of policies and procedures for assigned departments.

　　Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

　　What we are looking for:

　　Associate’s degree required with emphasis on business and computers. Two years of related experience may be substituted in lieu of the Associate’s. Bachelor’s degree strongly preferred or equivalent combination of education and experience in business or information systems related field

　　Minimum of three to five years experience in an administrative assistant/project coordinator role required.

　　Previous experience in healthcare and insurance.

　　Demonstrated success in independent project management.

　　Demonstrated computer proficiency in both operations and trouble-shooting varied applications

　　Ability to use analytic and statistical tools in development of project support documents and graphs.

　　Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

　　Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, etc.)

　　Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Dubuque Medical Center.

　　Provides a high level of customer responsiveness and serves as a role model to encourage a commitment to customer service. A strong service orientation is required.

　　Demonstrates an understanding of organizational dynamics and administrative procedures and protocols. Ability to function in a dynamic, fast-paced team environment and to cope with ambiguity, time constraints, and other daily stressors in an effective and appropriate manner.

　　Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.

　　Demonstrates time management, prioritization and organizational skills including an ability and willingness to plan, organize and accomplish tasks accurately and in a timely manner to exercise sound judgment under pressure and to manage multiple and competing activities simultaneously.

　　Proven ability to identify, compile and present data effectively from many different sources for management decision-making.

　　Demonstrated experience and skill to work independently.

　　Must possess advanced analytical skills.

　　Must have proven time management skills with the ability to prioritize and organize work/projects in a fast-paced working environment so that all tasks are completed on time and accurately.

　　Demonstrated skill to meet multiple deadlines and deal with interruptions and changing priorities; demonstrated skill to prioritize and organize workload.

　　Ability to demonstrate initiative.

　　Requires a high degree of professionalism in both dress and conduct on the job.

　　Ability to handle confidential information in a sensitive manner.

　　Demonstrated experience and competency with Windows XP and a variety of software including Microsoft Office suite, e-mail and a variety of web-based programs and browsers (MedMined, IRIS), with the willingness and ability to update and increase skills as needed to meet the goals of the departments. Software may include Cerner PowerChart/EPIC, HealthQuest, Morrissey, Flowcharts and Diagrams, Product Ordering System, and Business Objects, and Microsoft Products.

　　May be required to increase/decrease work schedule and/or vary hours depending on the needs of the department.

　　MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in DeWitt (https://www.mercyone.org/location/mercyone-dewitt-family-medicine) , Fulton (https://www.mercyone.org/location/mercyone-fulton-family-medicine) and Morrison (https://www.mercyone.org/location/mercyone-morrison-family-medicine) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

　　MercyOne Dubuque Medical Center (https://www.mercyone.org/dubuque/find-a-location/)

　　MercyOne Dyersville Medical Center

　　MercyOne Elkader Medical Center (https://www.mercyone.org/location/mercyone-elkader-medical-center)

　　MercyOne Clinton Medical Center

　　With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

　　Our Mission:

　　We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

　　Our Core Values:

　　Reverence

　　Commitment to Those Who are Poor

　　Safety

　　Justice

　　Stewardship

　　Integrity

　　Our Vision:

　　We will be the most trusted health partner for life.Our Actions:

　　As a Trinity Health colleague, I will:

　　Listen to understand.

　　Learn continuously.

　　Keep it simple.

　　Create solutions.

　　Deliver outstanding service.

　　Own and speak up for safety

　　Expect, embrace and initiate change.

　　Demonstrate exceptional teamwork.

　　Trust and assume good intentions.

　　Hold myself and others accountable for results.

　　Communicate directly with respect and honesty.

　　Serve every person with empathy, dignity and compassion.

　　Champion diversity, equity and inclusion.

　　Our Promise:

　　We Listen.

　　We Partner.

　　We Make it Easy.

　　MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

　　Our Commitment to Diversity and Inclusion

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran