Customer Success Specialist, Clinical Patient Monitoring

　　As our Northeast US Customer Success Specialist, you will conduct on-site education and consulting for the MR Patient Care (MRPC) monitoring product portfolio. You will create and manage customer relationships with healthcare professionals, organizations and represent and champion clinical applications support needs for Philips MRPC customers. This role requires heavy travel about 80%.

　　Your role:

　　Will focus on clinical uses, education and improving customer workflows and work closely with internal partners (i.e.: Sales, Service, Marketing, etc.) and with end users in both pre and post-sale situations.

　　You will also apply product and clinical knowledge to troubleshoot and resolve customer issues where needed and will establish and maintain strong working relationships with internal partners and key accounts as identified by management.

　　Delivers clinical applications and clinical sales support for the MRPC product portfolio for your assigned territory that covers the Northeast US (Virginia, West Virginia, Delaware, Maryland, Pennsylvania, New Jersey, New York, Connecticut, Rhode Island, Massachusetts, New Hampshire, Vermont and Maine). This requires strong communication with the sales team and pre-sales evaluation support, post-sales clinical education, and clinical troubleshooting.

　　Captures customer feedback using the Customer Feedback System as well as monitors and reports on customer satisfaction based on customer interactions and feedback.

　　Acting as a clinical resource for other areas of the business as needed; participating in customer and team experience improvements; and delivering weekly reports and administrative documentation as required.

　　You're the right fit if:

　　You have 4 + years in-depth knowledge of the critical care environment(s), Radiology experience and/or knowledge a plus.

　　Your skills include the ability to communicate well and build strong rapport with sales and clinical teams and clinical teaching/in-servicing experience.

　　You have a Bachelor's Degree in Nursing or equivalent (RN); current nursing license.

　　You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

　　You also have advanced computer skills and understanding; excellent customer and teamwork skills; the ability to be managed remotely; work in ever-changing environments; and possess strong interpersonal & organizational skills.

　　Willingness to travel overnight 80% of the time, live w ithin 1 hour of a major airport and you must possess a valid Driver's License for company car that is provided, average driving is 1 to 4 hours daily.

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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　　Read more about our employee benefits.

　　If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

　　Philips Transparency Details

　　The pay range for this position is $80,000 to $138,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

　　In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

　　At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

　　Additional Information

　　US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

　　Company relocation benefits will not be provided for this position. For this position, you must reside within 1 hour commuting distance of a major airport .

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　　It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

　　As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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