Job Requisition ID #

　　23WD73632

　　Position Overview

　　As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.

　　Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

　　Responsibilities

　　You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve themYou will onboard new construction customers with a focus on accelerating their time to valueYou will coordinate a variety and diverse range of tasks, topics, and customersYou will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase useYou will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunitiesYou will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customersTrack account health to identify churn risk and work to eliminate that riskDrive product usage and adoption of the Autodesk Construction Cloud (ACC)Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk teamShare, propose and build best processes to allow our organisation to growYou will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

　　Minimum Qualifications

　　At least 3 years of experience in a customer-facing, Business-to-Business role3 Year Degree or equivalent experienceExperience in Customer Success, Account Management or a client-facing roleYou will be fully remote with travel expected up to 35% with access to Autodesk officesDisplay sincere curiosity to understand one of the largest, most complex industries: constructionCollaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomesProcess-driven and organizedHave a record of accomplishment, and demonstrated drive for achievementExperience with AEC workflows and awareness of BIM solutions focused on ConstructionPrevious experience in the Construction Industry

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　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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