Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

　　Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

　　At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

　　Customer Success is critical to our short-term and long-term goals as an organisation. Simply put, we are successful when our clients accrue continued value from our solutions and services. We are looking for a Customer Success Manager who can act as a true customer advocate, empowering clients to achieve their desired outcomes when utilising our KYCDA solutions, taking a proactive & strategic approach to ensure both client and Moody's Analytics are mutually benefitting from the relationship.

　　This role is responsible for working with sales colleagues and internal stakeholders to drive the client strategies, mapping the customer journey to achieve their desired outcomes with our KYCDA solutions and improving the overall customer experience. Additionally, the role requires the continuous assessment of client health and providing clients with strategic guidance and product overviews.

　　Meet or exceed activity based KPIs which align with the company's vision and objectives.Lead the post-sales client lifecycle, coordinating key internal stakeholders from Sales right through to ProductDrive the retention of clients within an assigned book of businessAchieve clients' desired outcomes by developing relationships built on trust and integrityCollaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forumsEmpower and enable clients by anticipating potential painpoints or pitfalls and introducing them to suitable best practicesWork closely with clients to help them achieve self-sufficiency, ensuring they are coached effectively throughout the lifecycleDemonstrate strong customer advocacy by hosting Voice of the Customer (VoC) forums, conducting C-SAT surveys & completing NPS outreaches, giving clients a voice and an opportunity to improve our offeringServe as the centralised point of contact between the client and internal stakeholders, coordinating the engagement of other stakeholders where suitable and necessaryCoordinate Moody's Analytics responses to requests from clientsAssist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externallyPosition requires travel (approximately 20% to 40% of your time).

　　Qualifications & Attributes:

　　Undergraduate/first-level degree (e.g., Bachelor's degree) required, with coursework in business, economics, finance, marketing or related fields.A Moody's employee at this level would typically have 4-5+ years' experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.Ability to present high-level information as well as detailed demonstrations of products & services.Excellent verbal/written communication and presentation skills.Ability to work both independently and within a team environment, with focus and high attention to detail.Fluency in a European language (preferable)

　　Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

　　For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

　　This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

　　Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

　　Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

　　For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

　　Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.