Company: POLITICO

　　POLITICO is a global news and information company at the intersection of politics and policy. It is the essential online, mobile and print destination for the most influential people in the world. With publications based in Washington, D.C., New York and Brussels, London, Paris, POLITICO boasts an enormous roster of the most talented reporters and editors in the world.

　　POLITICO Pro, POLITICO's premium B2B policy subscription service, is seeking a Customer Success Team Lead passionate about people manager, customer engagement, business advisory and data analysis.

　　The CS Team Lead role is ideal for candidates with a customer-centric approach looking to build on their engagement, commercial and product experience.

　　The position requires a highly organized and resilient individual who has excellent attention to detail and strong people and communication skills.

　　It is essential that this person is able to use their own initiative while being a team player. A keen understanding of public affairs, data analysis skills and previous experience in a corporate setting are helpful.

　　This is a full-time position located in Brussels, and may involve some periodic travel in Europe.

　　What You'll Do

　　Team Management

　　Develop and implement the overall yearly Customer Success strategy for client engagement and retentionMeet individually with assigned Customer Success direct reports each week to review progress and to provide suggestions for improving overall customer approach. Manage new joiner's onboarding and training within the Customer Success and more broadly across business departmentsUse performance metrics to set and track pacing against goals and regularly report to department leadership.Provide market feedback to internal stakeholders (mainly Product & Marketing teams).Coordinate global Customer Engagement efforts with the US Customer Success Team.

　　Customer Engagement

　　Develop Annual and Quarterly Client engagement and risk mitigation strategies in coordination with the leadership of POLITICO Pro SalesConduct customer-specific engagement tailored to POLITICO Pro Key European Accounts

　　Customer Success

　　Conduct refreshers and workshops on identified high priority user segmentsConduct engagement workshops with trans-Atlantic customers in coordination with the US customer success teamImplement regional Customer Success strategies in the UK, France and Germany

　　Usage analysis

　　Analyse existing usage data to extract key trends Support the Training & Development of the Pro Sales teamUse business analytics tools to identify upselling opportunities

　　What You'll Need

　　Required qualifications

　　5+ years professional experienceA university degreeExcellent communication, interpersonal skills and strong client service ethicWritten and verbal fluency in English is a must have, a good working level in French and/or German is a strong assetStrong analytical skills and business acumen Strong interpersonal skills and client-centric approachInterest, motivation and ability to effectively coach team members to bring about their personal best skillsAble to prioritize and recognize business critical matters and multitaskPrior knowledge of Salesforce and other CRM/business analytics platforms Flexible and problem-solving attitudeInterest in current European political and policy issues

　　About POLITICO

　　POLITICO is a global news and information company at the intersection of politics and policy. It is the essential online, mobile and print destination for the most influential people in the world. With publications based in Washington, D.C., New York, London, and Brussels, POLITICO boasts an enormous roster of the most talented reporters and editors in the world.

　　We Value Our People

　　Our benefits package is built for you, and includes:

　　Hybrid work: Whether you love company and enjoy collaborating with colleagues in person or want some time alone at home to get some deep work done. Work from abroad days: Fancy a workday from atop a mountain resort, or want to work from your parent's dining room table around the holidays? POLITICO offers the opportunity to work from abroad for a limited period each year. Health and Wellness: Across the different cities where we have offices, we offer various initiatives that contribute to your well-being.Personal and Professional Growth: From dedicated trainings to regular career chats, with our Grow@POLITICO program, we put your professional development and growth first.

　　Equal Opportunity

　　It is POLITICO's policy to provide equal employment opportunity to all qualified individuals without regard to race, color, religion, national origin, gender, age or any other characteristic protected by local laws and regulations.

　　Application Instructions & Further Details

　　Please send your CV and Cover Letter via this posting.

　　Questions? Contact [email protected] with the subject line: Customer Success, Team Lead Please apply, however, via the online form.

　　This is a full-time position with hybrid working, located in Brussels

　　Thank you for your interest in our job opportunities. Please be advised that our team will be enjoying the holiday season and will not be actively reviewing applications during this period. We appreciate your understanding and look forward to reviewing your submissions when we return in the first week of January 2024. Wishing you a joyful end of the year!

　　Location: Brussels

　　Employment level: Full-time

　　Type of role: Specialists

　　Updated: 30/11/2023

　　Job ID: 00447

　　#LI-Hybrid