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Customer Marketing Associate
Customer Marketing Associate-October 2024
Ann Arbor
Oct 23, 2026
About Customer Marketing Associate

  Remote Opportunity

  DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers.

  We are looking for a highly motivated and talented Customer Marketing Associate. You will work closely with Marketing, Account Management, and Customer Success teams to implement, track, and support customer campaigns across all of our brands. You will have the opportunity to work directly with customer advocates to showcase their stories through media campaigns and digital assets including case studies, videos, webinars, and emails. This hands-on role will provide you with well-rounded experience in all areas of marketing and allow you to work closely with top SaaS marketers to help you learn, grow, and contribute to a rapidly growing business.

  Key Responsibilities:

  Assist Director of Customer and Partner Marketing in developing and executing multi-touch campaigns that focus on our current install base (churn reduction, product launches, add-on, upsell, and attachment)

  Write copy and build assets (landing pages, blogs, webinars, success stories, etc.) to support customer campaigns

  Build and manage relationships with existing customers to showcase in marketing initiatives

  Measure campaign success, evaluating KPIs, trends, patterns, and enhancements to be shared with key stakeholders

  Communicate campaign objectives, timelines, and deliverables to key stakeholders and provide instructions for use or promotion

  Qualifications:

  Bachelor’s degree in a relevant field

  Passionate customer-centric marketer with at least 2 years of related experience

  Must have experience in the SaaS, technology, or software industry

  Understanding of marketing concepts, campaigns, and resources

  Must have experience with marketing technology such as, WordPress, Marketo, Salesforce, SalesLoft, Adobe Create Suite, Hootsuite, or Asana

  Experience with Marketing Email Platforms such as HubSpot, MailChimp, Marketo, or Pardot

  Strong written and communication skills

  Excellent organizational and project management skills

  Creative and strategic approach to building campaigns and engaging customers

  What We Offer:

  Competitive salary and benefits including medical/dental/vision, life and accident insurance

  401k plan with company match on your contributions

  Unlimited PTO and a generous paid holiday schedule

  Paid parental leave

  Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid

  Opportunities to ensure you are always learning and growing

  DaySmart is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

   

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