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Customer Insights & Product Manager
Customer Insights & Product Manager-December 2024
Dec 6, 2025
ABOUT NOVARTIS
At Novartis, we’re reimagining medicine to improve people’s lives through innovative science and technology.
10,000+ employees
Biotechnology
VIEW COMPANY PROFILE >>
About Customer Insights & Product Manager

  About the Role

  766 million patients were reached with Novartis medicines. We aspire to get Novartis medicines in the hands and homes of patients by delivering a Triple Win: A Win for Patients; A Win for Healthcare Systems, and A Win for Novartis.

  If you are the person full of passion, energy, looking for innovative solutions for the patients and enjoying working in the TEAM of people sharing your inspiration and openness - this is the position for YOU.

  Key responsibilities:

  Your responsibilities include, but are not limited to:

  • Supports with creation of brand strategy, promotional campaigns and tactical plans using customer insights driven analysis

  • Engages cross functional team to support embedding and implementation of key brand activities

  • Supports CI&PM with gathering of insights and translating these into brand strategy

  • Creates and supports building of omnichannel strategy that meets brand objectives and customers' needs

  • Assists with coordination of Strategic Account Management process in the Franchise as well as multi-level HCPs targeting and segmentation to develop and implement tailor-made solutions for the customers

  • Regularly reviews current performance of KPIs in collaboration with Business Excellence & Execution team

  Diversity & Inclusion / EEO

  We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

  Role Requirements

  Essential Requirements:

  • University degree (scientific, economics or business degree)

  • Fluent English & Polish

  • Cross-functional team player with stakeholder management ability, matrix management skills and deep experience in agile ways of working

  • Efficient communication, ability to quickly build collaborative working relationships with a diverse range of stakeholders

  • Strong strategic and analytical thinking

  • Entrepreneurial and proactive management skills with a "can do attitude" to manage fast-growing market

  • Ability to deal with decision making process in complex organizations and generate collaboration and followership

  Why Novartis?

  Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

  Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

  Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

  Division

  International

  Business Unit

  Region Europe IMI

  Location

  Poland

  Site

  Warszawa

  Company / Legal Entity

  Novartis Poland Sp. Z o.o

  Functional Area

  Marketing

  Job Type

  Full Time

  Employment Type

  Regular

  Shift Work

  No

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