430450BR

　　Job Title:

　　Credit Card Unsecured Lending Credit Representative I (US)- Part Time

　　Company Overview:

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

　　Auto req ID:

　　430450BR

　　Department Overview:

　　TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.

　　Shift: Monday-Friday 3pm-8pm

　　Country:

　　United States

　　Job Requirements:

　　High School Diploma or equivalent experience

　　0-2 Years of related experience

　　Analytical ability and computer skills, to understand and use automated underwriting system

　　Organized and detail-oriented

　　Ability to work in a high-volume, deadline-driven environment

　　Good communication skills, both verbal and written

　　Limited credit authority as applicable

　　Must be available to work a variable schedule which may include nights and weekends

　　Must be eligible for employment under regulatory standards applicable to the position.

　　Hours:

　　40

　　Job Details:

　　Handles and decisions basic application processing

　　Create new lines of credit and credit line increases

　　Checks information to ensure data integrity by comparing findings to credit applications and system information

　　Helps check and verify information in system vs. applications to ensure accuracy

　　Orders, obtains, and utilizes credit reports and other applicable credit history information

　　Assists with individual customer and small business applications credit decision process

　　Communicates with customers as needed, obtaining information, explaining credit decisions and other related issues

　　Reviews findings and results presented by underwriting system

　　Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues as applicable

　　Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed

　　Authorizes finance and other charge givebacks when appropriate and within limits of authority

　　Refers Customer disputes to research area

　　Inclusiveness:

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

　　State:

　　New Jersey, North Carolina, South Carolina

　　City:

　　Charlotte, Greenville, Mount Laurel

　　Work Location:

　　Greenville Campus Building A - 200 Carolina Point Parkway, Mt Laurel - 6000 Atrium Way, Remote Charlotte (NC)

　　Business Line:

　　TD Bank AMCB

　　Job Category - Primary:

　　Call Center

　　Job Category(s):

　　Call Center

　　State (Primary):

　　North Carolina

　　State #2:

　　South Carolina

　　State #3:

　　New Jersey

　　City (Primary):

　　Charlotte

　　City #2:

　　Greenville

　　City #3:

　　Mount Laurel

　　Time Type:

　　Part Time

　　Employment Type:

　　Regular

　　Pay Range:

　　$20.75 - $29.00 hourly

　　Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.