Clinical Student Administrator - UK

　　Objective

　　The Clinical Student Administrator (CSA) – UK is responsible for placing clinical students into core and elective clerkships that meet the University’s requirements. The main objective of the CSA is to manage and ensure clinical students are scheduled to meet graduation requirements providing support, guidance and conveying SGU offered resources to overcome student issues and promote student success. The CSA is responsible for ensuring students schedules are updated accordingly to ensure that each student’s enrollment status is accurate. In addition, the CSA-UK serves as the main point of contact for elective scheduling and for follow-up on outstanding evaluations. This position works under general supervision, with moderate latitude for the use of initiative and independent judgment and reports to the Manager of Clinical Education Operations -UK.

　　Essential Functions

　　Provide valuable support to medical students in their clinical years via telephone, video conferencing and email providing adequate coverage throughout the day in collaboration with peers.

　　Manage students from inception into the UK program until they depart the UK. Ensure students are scheduled for their core/required rotations. Ensure student confirmations are sent and recorded. Schedule students for clinical rotations, processes updates, and maintains student data in the Clerkship Management System (CSM) and all applicable systems with relation to clinical clerkship requirements.

　　Check-in clinical students to provide guidance on meeting graduation requirements and ensure any questions are answered.

　　Serve as main point of contact for elective scheduling. Work closely with students and hospitals to confirm electives and ensure students receive confirmation to upload.

　　Serve as main point of contact for all UK hospitals on outstanding evaluations. Ensure evaluations are completed within a 3-week timeframe to meet regulatory standards. Escalate outstanding evaluations accordingly.

　　In conjunction with the Manager of Clinical Education Operations- UK, work to generate and send CAS numbers to students for clinical rotations and follow up on any outstanding issues. Send visa letters to students as needed.

　　Ensure students have met and maintain requirements for participating in clinical rotations. Ensure health documentation is updated and valid prior to the beginning of any clerkship.

　　Access and analyse key reports to retrieve time-sensitive information to ensure students are progressing through the clinical years appropriately.

　　Evaluate clinical student status utilising application systems to conduct research and ensure due diligence performed to verify information.

　　Ensure weekly review of reporting to address gaps in student schedules.

　　Maintain up to date student schedules to ensure accurate enrollment reporting.

　　Ensure paperwork and other important documents are scanned into the enterprise content management system.

　　Maintain and update electronic student files in all systems to ensure accuracy and availability of pertinent information.

　　Ensure student queries are responded to within established timelines.

　　Serve as a student advocate when assisting with the resolution of student problems.

　　Collaborate with internal stakeholders to exchange expertise in various SGU programs and resources.

　　Identify issues and assist in developing innovative solutions to solve unique and complex problems with broad impact to student satisfaction.

　　· Participate in annual Medical Education Coordinator workshops.

　　· Perform other duties as assigned.

　　Essential Knowledge, Skills & Abilities

　　Strong computer skills with demonstrated success in general data entry and system usage throughout the Microsoft Office Suite and internet applications.

　　Demonstrated ability to create, update and manipulate Excel documents.

　　Ability to read and interpret complex information in a customer service-oriented manner.

　　Ability to perform research and create a detailed report of findings.

　　Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders.

　　Demonstrated ability to work independently and as part of a team.

　　Creative, curious, and organized with a drive to learn, grow and thrive in a dynamic environment.

　　Demonstrated skill in coordinating and tracking assignments and activities to meet deadlines and deliver timely solutions.

　　Demonstrates a professional image reflected in behavior, maturity, and integrity.

　　Exhibits credibility and can persuade and convince others.

　　A team player, respectful of others and capable of working well with a wide variety of associates.

　　Demonstrated experience using information systems such as enterprise content management systems and enterprise resource planning systems (ERP) to enter, manage, and maintain accurate data. Experience utilizing the following systems strongly preferred: Banner ERP, Infoview, OnBase.

　　Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable.

　　Qualifications

　　A undergraduate degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelor’s degree requirement.

　　2-4 years prior experience in education or a field related to counseling or customer service preferred.

　　Hours and Travel

　　A typical work week is Monday th rough Friday 9am to 5pm.

　　This job may require some OT work during peak periods. Flexible hours required to implement initiatives and execute deliverables.

　　Travel may be required.

　　We Are

　　· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

　　· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

　　· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

　　· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

　　· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.