Summary

　　Job title: Client Support

　　Job ID: 202441570001

　　Department: Lincoln - RES

　　Location: NE-Lincoln

　　Description

　　Summary:

　　The Client Support position is responsible for maintaining current customer satisfaction with service and sales and generating new sales/business through sales initiatives and goals. This person will provide professional services with product knowledge, problem solving, and order enhancement.

　　Reports to: Profit Center Manager

　　Minimum Qualifications:

　　Strong communication skills in both written and spoken English

　　Computer proficiency

　　Demonstrated capacity to learn technical product knowledge.

　　Demonstrated ability to provide a high level of customer service and handle multiple priorities at once

　　Additional Proficiencies

　　Personal Effectiveness/Credibility

　　Teamwork

　　Detail-oriented

　　Flexibility

　　Must be personally driven and self-motivated. Should display initiative and perseverance.

　　Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency.

　　Must be organized and have a system for note taking and recollection of information.

　　Possess strong problem-solving skills and be creative in your thinking.

　　Must have the humility to admit when you need help and ask for assistance.

　　Preferred Qualifications:

　　Bachelor’s degree in a technical or business discipline

　　OR two years’ experience with technical customer service

　　Working Conditions:

　　This job operates primarily in an office environment and includes warehouse work and conditions. This role routinely uses standard office equipment.

　　While performing the duties of this job, the employee is occasionally required to:

　　stand; walk; sit;

　　use hands and fingers to handle or feel objects, tools, or controls;

　　reach with hands and arms;

　　climb stairs;

　　talk or hear.

　　The employee must occasionally lift or move products and supplies, up to 25 pounds.

　　Supervisory Responsibilities: No

　　Essential Job Functions:

　　Provide outstanding customer service to all current and potential customers, mainly via telephone and email

　　Write orders with accuracy and in accordance to all sales policies and procedures

　　Maintain current customer base

　　Participate in monthly sales initiatives and always seek to grow business in the best interest of Rensenhouse and our Clients

　　Communicate and cooperate with Account Managers and other CED employees like the Solutions Consultants and AIMM Services groups for all pertinent activities

　　Communicate process improvement ideas

　　Provide timely follow-up on all customer orders, quotes, and materials

　　Maintain up-to-date awareness with new and existing products and services

　　Utilize Insight (Salesforce) as a hub of knowledge for Client information and projects that need to be followed up on

　　Stay curious and strive to be the easiest partner for our clients to work with.

　　CED is an Equal Opportunity Employer - Disability | Veteran

　　Compensation Range:

　　The compensation range for this position is $15 to $21 hourly.

　　Other Compensation:

　　The following additional compensation may be applicable for this position:

　　Bonus

　　Profit Sharing

　　Benefits:

　　Benefits available for this position are:

　　Insurance - Medical, Dental, Vision Care for full-time positions

　　Disability Insurance

　　Life Insurance

　　401(k)

　　Paid Sick Leave

　　Paid Holidays

　　Paid Vacation

　　Paid Parental Leave