Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.Department OverviewCMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector.  Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.Job Description

　　Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation.

　　ALL POSITIONS WILL BE FOR AN ON-SITE POSITION WORKING AT THE LOCAL AREA POLICE DEPARTMENT FACILITY OF THAT LOCATION

　　Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Leads process improvement initiatives.

　　The System Manager will be responsible for various customer supporting functions and products including:

　　Customer RMS systems, related services and interfaces

　　Customer CAD systems, related services and interfaces

　　Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position

　　The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer.

　　Initiates problem solving action and follows through to resolution

　　Executes customer operations policies and procedures

　　Qualifications:

　　High School Diploma or equivalent, Bachelor's degree preferred

　　3+ years of Public Safety Applications experience involving Records Management Systems

　　Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

　　Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

　　Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

　　Experience creating positive working relationships with customers and application end users

　　Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

　　Preferred Knowledge/Skills:

　　Motorola PremierOne RMS Experience or comparable RMS applications

　　Motorola PremierOne CA