Business Sales Advisor - Digital

　　Job Req ID: 28640

　　Posting Date: 18 Jan 2024

　　Function: BT contact centres

　　Location:

　　Doxford, United Kingdom

　　Salary: £24,088.00

　　The role

　　Are you someone with enthusiasm and belief in providing excellent business sales and building client relationships?

　　If so, we are looking for people like you to join our frontline Digital Business Sales teams as an advisor. You will be the backbone of our business by building strong relationships with our business customers and helping them deliver their objectives through use of our services.

　　Whether it’s interacting with BT’s in life customer base, retaining resigns or cross selling, we provide this across BT’s Business portfolio. This includes Lines, Broadband, Mobile and Cloudphone for both the BT and EE Brands.

　　With the training and support we give you, you’re the expert that our business customers look forward to talking to. You’ll be their expert, showing them how our products and services can enhance their business and help them deliver on their objectives.

　　We are more than a team at BT; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

　　You'll have the following responsibilities:

　　Achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations areadheredto.

　　Achieve all quality measures as defined by the business

　　Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.

　　Identify quickly and accurately, when the customer enquiry is not relevant to the key purpose of your role and to ensure that a professional and timely transfer of the opportunity takes place in line with defined procedures

　　Be proficient and compliant in the use of the relevant systems, PC, Telephony, and all other standard BT office automation systems such as e-mail and the intranet.

　　Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are always met.

　　What we are looking for

　　Love talking to people and have a knack forunderstandingtheir needs

　　Show a real hunger when it comes to spotting a potential customer and closing a deal with them

　　Be tenacious, adaptable and resilient

　　Stay motivated in a targeted environment where the rewards for achieving are sky high

　　Know the importance of working well with your team and making an impact on the business

　　Show a genuine interest in communication technology.

　　Wondering what’s in it for you?

　　A great starting salary of £24,088.00, plus incentives throughout the year

　　Our Smart working model which supports you to create a flexible working routine that works for you

　　Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year

　　Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, helping you where it counts

　　Volunteering days, so you can give back to your local community

　　Optional Private Healthcare and Dental, for you and the family

　　A share scheme where you can invest in the company at a discounted rate

　　Optional Pension scheme to protect your future

　　22 days' annual leave (not including bank holidays)

　　Gym membership discounts

　　Discounts off attractions for the family all year round

　　The smaller bits like; free tea and coffee