Job Description

　　EOPSS is seeking to hire a Business Analyst to drive insightful decision-making and business process improvements. The Business Analyst will be responsible for analyzing and interpreting business data, clearly articulating business needs into technical specifications, designing data models, creating visually appealing reports and dashboards. Position responsible for liaising between business stakeholders/customers and technical team members throughout all phases of the project life cycle. These phases include requirements gathering, design and development activities, testing, implementation, and ongoing operations. The Business Analyst is responsible for building strong, trusting relationships with diverse groups. Incumbents will leverage those relationships to lead requirement gathering sessions with business stakeholders and articulate business needs into technical specifications, clearly and successfully.

　　Duties and Responsibilities:

　　Act as a liaison between business/community users and the EPS development team to gather, elicit, and document the Scope, Requirements, Use cases/User stories, and other technical documentation.

　　Lead design sessions in prototyping new systems for the purpose of enhancing business process, operations, and information process flow.

　　Transform business specifications into clear and concise technical requirements.

　　Provide business analyst activities (such as gathering requirements) as well as host training lessons, drafting documentation, and providing some administrative support.

　　Develop functional and technical specifications that satisfy business requirements.

　　Develop and deliver technical support, design documents and task lists in a timely and professional manner.

　　Designing new computer processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.

　　Work with developers to leverage technology to help reduce manual/repetitive tasks, continually improving the organization's requirement process.

　　Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.

　　Participate in the preparation and execution of testing plans and/or test criteria.

　　Perform Integration, Regression, and assist with User Acceptance testing.

　　Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.

　　Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.

　　Proactively research and document potential issues discovered during day-to-day system usage.

　　Balance multiple initiatives/projects that overlap each other while meeting project specific implementation dates.

　　Document system administration tasks, support procedures, troubleshooting documents as appropriate

　　Understand technical limitations and reiterate those to business stakeholders; then work with the business to see if additional application/ speciation needs can be met.

　　Provide ad hoc and project-based reporting queries/analysis as needed.

　　Preferred Qualifications:

　　• Three (3) years of application Business Analysis experience within large IT system development project(s).

　　• Experience in business analysis, project management or in a technical liaison capacity.

　　• Experience leading requirement gathering sessions, with proven ability to write clearly and concisely.

　　• Strong written and verbal communication with a diverse user group, including executives, managers, and end users.

　　• Experience working with Microsoft SQL Server, Oracle, Postgres and with using SQL query language.

　　• Understanding and knowledge of software development life cycle (SDLC)

　　• Proven understanding of how to interpret customer business needs and translate them into application and operational requirements.

　　• Strong relationship building abilities with diverse stakeholders at varying levels and with cross-functional teams.

　　• Ability to work independently and in team settings with minimal supervision Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands.

　　• Ability to maintain a high degree of professionalism and confidentiality.

　　• Experience in business process modelling and reengineering

　　• Prior Government or Public Safety experience is preferred, but not required.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Please see Preferred Qualifications.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.