Description:

　　The Opportunity

　　Hyatt seeks an enthusiastic Sales Training Facilitator to join our Commercial Learning and Development team. In this role, you will be responsible for the creation, delivery, and measurement of our proprietary sales training and development program. You will collaborate closely with sales department stakeholders to monitor the efficacy of sales training; you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

　　Who We Are

　　At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

　　As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

　　Why Now?

　　This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

　　How We Care for Our People

　　Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

　　We’re proud to offer exceptional corporate benefits which include:

　　•Annual allotment of free hotel stays at Hyatt hotels globally

　　•Flexible work schedules

　　•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

　　•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

　　•Paid Time Off, Medical, Dental, Vision, 401K with company match

　　Our Commitment to Diversity, Equity, and Inclusion

　　Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

　　Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

　　Who You Are

　　As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

　　The Role

　　Do you love helping others excel? Do you have a passion for training? As a Sales Training Facilitator, you will have the opportunity to provide initial training and ongoing development to Hyatt colleagues across multiple regions and skill sets:

　　• Virtual and In Person Facilitation – your main responsibility will be the facilitation of Hyatt’s proprietary sales training curriculum. In meeting this expectation this role will meet learners where they are and use the course interactions to instill confidence and awareness. If you are passionate about creating impactful experiences for learners, this role will give you all the fuel you need.

　　• Test and Learn – Hyatt is on a journey of constant improvement. When this role is not facilitating, the role will be tasked with evolving our sales training experience – communications, colleague round tables, pulse surveys, assessment reviews, supplemental resources, etc. With each course delivery, you’ll test new learning ideas and processes. If you love testing new ideas to fill gaps in a fast-paced environment, you’ll fulfill that passion here.

　　• Drive for Impact – our evolution and case for change are grounded in data. This role will also use sentiment, turnover, and performance data to advocate for changes to learning programming and demonstrate successes. If you are driven by leveraging data to make learning decisions, this role will give you that opportunity.

　　• Develop Diverse Talent – This role will act as a conduit for colleague growth! You’ll get to be the ambassador for all things Hyatt, and the catalyst for the learning journey for many leaders. Learners will come from various backgrounds, span various levels from coordinator to director, and be seeking knowledge to perform various commercial responsibilities so being able to balance the delivery of scalable training with learner impact will be important. If you are motivated by helping others succeed and stand in the spotlight, you’ll have endless possibilities in this role.

　　Qualifications:

　　Experience Required:

　　•Minimum 5 years of commercial experience in a hotel environment, Manager level or above.

　　•Experience across multiple brands and hotel categories preferred (select service, full service, lifestyle).

　　•Must be able to demonstrate exposure and working knowledge of the implications of operations, marketing, and revenue management functions in a sales role.

　　•Working knowledge of industry-standard nomenclature, and business processes.

　　•Strong knowledge of processes and strategies across all segments, especially group, transient, and leisure.

　　•Experience in facilitation.

　　•Franchise experience preferred.

　　•Hyatt experience preferred.

　　•Mastery of the Microsoft Office Suite.

　　•Mastery in Zoom software.

　　•Ability to travel 50 – 75% may be required for this role.

　　Experience Preferred:

　　•Post-secondary education

　　•Training certifications preferred.

　　•Knowledge of adult learning theory

　　•Learning content design

　　The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

　　We welcome you:

　　Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

　　Primary Location: US-IL-Chicago

　　Organization: Hyatt Corporate Office, Chicago

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Sales

　　Req ID: CHI013516

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.