Description

　　The Central Operations Area Manager ensures positive interactions between Amazon Delivery Stations, third-party companies, and CO Operators and delivers on operational objectives. Through the use of tools, management of a team, and coordination with various partners. This Area Manager (AM) role requires the skills to decide independently which actions to take for short term decisions and limited supervision for medium long term. These decisions impact the EU AMZL capacity management and 24HR, 48HR and Same Day (SD) Out For Delivery (OFD) WAPE

　　Area Managers in AMZL Central Ops will lead a team of up to 25 associates on shift, and circa 6 direct reports, serving as problem solver and primary escalation point for the team and other stakeholders. They will also provide periodic updates to Program Managers about status of the operation or any major escalations, maintaining a full understanding of workflow and daily metrics goals, allocate labor and train new associates, drive continuous improvement, and enforce SOP compliance and SLAs response times.

　　Responsibilities:

　　Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon teams Providing visibility on actions and reasoning to earn trust from stakeholders. Remaining impartial to focus on the bigger picture without bias

　　Scale services, tools, and processes that will enable the business growth in CO footprint, complexity, and geographic dispersion while still maintaining a high bar for the customer experience

　　Work closely with the Supply Chain team in areas including Sales and Operations Planning, DSPM an Ops leadership to align and execute the strategy at DS and country level.

　　Work with technical and business teams to optimize planning, execution, process improvement and track progress against goals

　　Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make trade-offs, proposing corrective actions to keep initiatives moving forward

　　Maintain and report up to date and accurate KPIs, management reports and analysis (DBR/WBR/Intra-week reports)

　　This role requires a willingness to work flexible schedules/shifts/areas, including weekends and holidays.

　　We are open to hiring candidates to work out of one of the following locations:

　　Barcelona, ESP

　　Basic Qualifications

　　Bachelor's degree in Engineering, Operations, Business, Science or related fields;

　　Problem solving skills and the abilities to quantitatively analyse challenges, scope technical requirements, and effectively prioritize program deliverables

　　Fluent English (written and verbal communication)

　　Experience with performance metrics and process improvement with demonstrable problem solving and analytical skills

　　Advance working knowledge of Excel

　　Preferred Qualifications

　　Understanding of Logistics operations is a plus

　　Proven track record leading teams of 10+ people

　　Strong logical thinking, analytical skills, and problem solving skills.

　　Working experience on programming and coding languages (SQL or Python).

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.