Are you a skilled Application Support Specialist with a passion for mobile development?

　　We are seeking dynamic professionals to join our diverse and inclusive team.

　　In this role, you will provide support to customers using Cloud Platform products, solutions, and APIs, including Firebase. If you have a strong understanding of mobile UI design, application architecture principles, and enjoy providing top-notch support, we invite you to apply and learn more about this exciting opportunity.

　　EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

　　RESPONSIBILITIES

　　Provide technical assistance and support as part of a global 24x7-support organization

　　Work closely with engineers and product managers to improve the product and make our customers successful

　　Handle change requests and incident tickets for the remaining Infrastructure Teams

　　Follow notification and escalation procedures and standards for communications with business involving operational issues

　　Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions

　　REQUIREMENTS

　　2-5 years of experience with mobile development (iOS and Android / Flutter / React Native)

　　Demonstrated proficiency in any of these languages (Java, JavaScript, Python, Go, Ruby, NodeJS)

　　Solid understanding of mobile UI design and best practices, application architecture principles

　　Strong understanding of native mobile applications

　　Experience building Web Applications/Web Services/APIs and querying Relational Databases (MySQL, Oracle, DB2, Microsoft SQL)

　　NICE TO HAVE

　　Experience using FirebaseWE OFFER

　　Career plan and real growth opportunities

　　Unlimited access to LinkedIn learning solutions

　　International Mobility Plan within 25 countries

　　Constant training, mentoring, online corporate courses, eLearning and more

　　English classes with a certified teacher

　　Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)

　　Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)

　　Flexible work schedule and dress code

　　Collaborate in a multicultural environment and share best practices from around the globe

　　Hired directly by EPAM & 100% under payroll

　　Law benefits (IMSS, INFONAVIT, 25% vacation bonus)

　　Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)

　　13 % employee savings fund, capped to the law limit

　　Grocery coupons

　　30 days December bonus

　　Employee Stock Purchase Plan

　　12 vacations days plus 4 floating days

　　Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)

　　Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

　　Monthly non-taxable amount for the electricity and internet bills

　　CONDITIONS

　　By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice ( https://www.epam.com/applicant-privacy-notice ) and Policy ( https://www.epam.com/privacy-policy )EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

　　At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.