Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

　　Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.

　　Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio;

　　The Supply Chain Customer Desk Representative manage the flow of deliveries ensuring compliance with GTX business model and full adherence to internal procedures.

　　Responsibilities:

　　• Works with individual customer portals updating demand and delivery dates, processing disputes, to ensure accurate information is provided;

　　• Works with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements;

　　• Confirms status of delivery and expected delivery dates;

　　• Provides proof of delivery when requested;

　　• Proactively handles customers' complaints and organize product replacements when requested;

　　• Investigate root cause analysis for warehouse and transportation claims;

　　• Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system;

　　• Ensures compliance with the daily and weekly delivery plan for its own client portfolio;

　　• Coordinate the production and logistics departments to ensure deliveries in time to customers;

　　• Measures and analyzes daily delivery performance; offers solutions to improve it;

　　• Manage process improvement initiatives (as for example Kaizen, Green Belt project);

　　We need:

　　• Minimum BS degree (Economics, Supply Chain preferred);

　　• 3 years experience in supply chain environment, preferred in automotive industry (APICS training / certification is a plus);

　　• Experience in customer service (supply chain), sales or logistics in the automotive industry

　　• Fluent in English and French

　　• Self-motivating individual with very good problem-solving skills, ability to work as part of a team and on own initiative, proactively seeks best practices, ability to work in a virtual team;

　　• Customer focused;

　　• Resistant to stress. Able to organize him/herself to answer to variable activity while keeping good relationships. Able to define and manage priorities;

　　• Rigorous, attention to detail, seeking for root cause; Able to act as coordinator

　　• Working experience in SAP Sales and Distribution module; MS Office (Excel);

　　BENEFITS

　　Meal tickets

　　13th salary

　　Private medical insurance

　　A fixed monthly amount received on the Benefits platform with which you can choose from services such as:

　　Extended health insurance for employees and dependents

　　Dental care

　　Online and offsite shopping discounts

　　Private pension

　　Vacation vouchers

　　Transportation: Metrorex/STB monthly subscriptions or Fuel card

　　Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

　　LEARN & DEVELOP

　　Extensive online and on-site training programs

　　Support for Green Belt Six Sigma Certification

　　Peer2Peer Training program: learn and teach one another, offer advice, and engage

　　Career growth & promotion opportunities

　　International work environment

　　RELAX & WELL-BEING

　　Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees

　　Friendly working environment, alongside talented and dedicated people

　　Networking area

　　Bookster

　　Great coffee, tea and spices

　　Weekly Fruit Day

　　Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)

　　Flexible working hours

　　26 vacation days per year for all our employees

　　Hybrid work environment: 2 days Work from Home per week