Description

　　CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN.

　　Location : Rochester, MN

　　Duration : 12 months

　　Duties:

　　Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to Company specifications. Researches, verifies, and documents device specifications according to purchase order and Company standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base. Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.

　　Telework requests – test and evaluate equipment returned, pull and fill orders for equipment for Remote user requests.

　　Equipment Recycling – wiping of hard drives of systems and laptops returned, update database records of each and testing and cleaning monitors, systems, and laptop for reuse.

　　Shipping new orders via FedEx to remote users.

　　Skills:

　　Desktop PC SupportEducation:

　　High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.

　　OR Associates degree

　　OR two years Technical School training in Computers, Technology, Electronics, or a related field.

　　Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

　　CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

　　To Apply:

　　To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Tana Stilloe at 716-887-7209 or [email protected] . Kindly forward this to any other interested parties. Thank you!

　　About Us

　　CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

　　Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

　　CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

　　CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

　　Submit a referral to this job (https://usjobs-ctg.icims.com/jobs/10174/workstation-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834384795)

　　ID 2024-10174

　　Title Workstation Technician

　　Location US-MN-Rochester