Workplace Service Desk Coordinator

　　Job ID

　　151261

　　Posted

　　19-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　Burgess Hill - England - United Kingdom of Great Britain and Northern Ireland

　　CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operative to join the team. The Corporate Helpdesk, Switchboard Operative and Reservations Operative will be responsible in handling all calls in a clear and concise tone of voice, welcoming in the agreed salutation.

　　Key Tasks

　　Working in a pressurising and very fast paced environment - whilst anticipating client need and expectations.

　　All call and e mail queries must be dealt with promptly and in a courteous manner.

　　All abandoned calls must be kept to a minimum by ensuring that you are always logged on to the phones and service levels are maintained during peak periods.

　　Ensure all comments and complaints are passed onto the line Manager.

　　Must be always punctual for shift and when coming back from breaks and lunches.

　　Adhere to health and safety standards and policies.

　　Participate in project work and other ad hoc admin as directed by your Manager/Team Leader.

　　Ensure all calls and emails to the Helpdesk are proactively processed and jobs issued to the relevant department.

　　To ensure a seamless service experience you be active and positive, engage with colleagues, clients and other stakeholders.

　　Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.

　　Assist in coaching new starters through their probation periods and support your colleagues.

　　In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined

　　Education/Skills/Knowledge

　　GCSE Math and English or equivalent

　　Strong PC skills, MS Office

　　Self-motivated and resourceful

　　Good administrative skills

　　Well organised and good prioritisation and planning skills

　　Service orientated attitude combined with innovative thinking

　　Excellent communication skills especially over phone

　　Ability to work on own initiative and as part of a team

　　Be proactive, customer focused manner

　　Customer service skills

　　Knowledge and awareness of the customer service industry

　　Minimum 6-month previous experience in a customer service environment

　　Microsoft Office to intermediate level

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)