ESFM

　　Salary: $130,000 - Depending on experience

　　Pay Grade: 16

　　Other Forms of Compensation: 25% Bonus

　　ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

　　Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

　　ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

　　In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

　　Job Summary

　　The Workplace Experience Manager builds, designs, and operates environments that attract top talent, foster collaboration, nurture employee success, and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect the Compass personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. As Workplace Experience Manager, you will be responsible for creating a safe and welcoming environment for our employees while promoting our clients culture. You will also work directly with a variety of vendors and employees while presenting yourself as a voice of of the client.

　　Key Responsibilities:

　　Hospitality:

　　Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.

　　Teamwork -one team mentality, demonstrate respect, share the workload, and trust your colleagues

　　Multi-tasking ability -balance multiple inputs and needs to reach the needed objective.

　　Flexibility -be enthusiastic, adaptable and resilient

　　Attention to detail -seek clear understanding and drive all issues to successful resolution

　　Time management -use your time effectively and productively

　　Communication -understand verbal and non-verbal cues, be an active listener. Show genuine respect and empathy.

　　Interpersonal skills -demonstrate cultural awareness. Create a memorable experiences. Demonstrate care for others.

　　Problem solving -accurately and objectively define issues. Take initiative to resolve.

　　Qualifications

　　Minimum of 4+ years in a hospitality and experience in a service oriented environment

　　Degree in Business, Operations Management, Workplace Management or related field preferred.

　　Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes.

　　Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills.

　　Financial and analytical acumen, able to make reasoned, calculated decisions based on data, critical thinking and pattern recognition.

　　Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.

　　Professional presence and excellent communication skills (written, verbal, and non-verbal).

　　Ability to motivate and lead self and others to deliver results with agility.

　　Apply to ESFM Services today!

　　ESFM is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Applications are accepted on an ongoing basis.

　　Eurest services maintains a drug-free workplace.

　　Req ID: 1266306

　　ESFM

　　Lacey Woodard