Flik Hospitality Group

　　Salary: $78000 / year

　　Other Forms of Compensation: 10% bonus

　　What makes FLIK click

　　What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

　　We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

　　Job Summary

　　This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly in order to enhance the on-site experience for employees.

　　The Workplace Ambassador Program Manager's primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the fabric and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of the day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

　　Key Responsibilities:

　　Oversee a team of 13 Workplace Ambassadors located in the Des Moines, Charlotte and Minneapolis markets. This includes the direct management of three Workplace Ambassador Leads, one in each market.

　　Work together with Contract Manager to lead and manage projects and teams remotely to deliver successful results on Workplace Ambassador team initiatives, projects, and budgets.

　　Work as a business partner with your Workplace Leads, Site Leaders/Coordinators and team mates, assisting in all areas of office services/operations and ensuring tasks are accomplished in a timely manner

　　Recruit, hire and train effective personnel focused on creating exceptional customer service experiences and creating a productive, welcoming environment for employees.

　　Provide mentoring, coaching and general HR guidance to WA Leads.

　　Offer consultation and recommendations to WA Leads on overcoming operational challenges; escalating operational concerns to Contract Manager and/or Wells Fargo client as needed.

　　Provides training, performance evaluation, coaching and growth & development opportunities; measuring performance and rewarding retention.

　　Minimum Qualifications:

　　3+ years operations experience

　　3+ years coordinating project activities and resources

　　2+ year of leadership experience in an operations environment, experience managing teams remotely preferred

　　Demonstrated customer service skills; three years of customer service experience

　　Proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

　　Excellent verbal and written communications skills

　　Advanced skills in task prioritization and quality review

　　Ability to adapt quickly to change and maintain a flexible approach when providing customer support

　　Demonstrated ability to interact effectively with lower to mid-level operations team members and other managers at the same level or one level higher

　　Able to work independently on moderately complex issues and projects as assigned

　　Apply to Flik today!

　　Flik is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Flik maintains a drug-free workplace.

　　Associates at Flik Hospitality are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1267226

　　Flik Hospitality Group

　　JEANNE M LANE

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