At True Brands, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. True Brands™ is a fast-growing creativity-driven company specializing in designing and distributing high-end beverage and lifestyle products. We’ve become a major contender in the growing beverage accessories, gift, and consumables marketplace, with over 25,000 customers worldwide. Our team consists of intelligent, creative, and driven individuals who love working together. Check out our website (www.truebrands.com) to learn more about our family of brands.

　　We are seeking an Account Manager to join our independent sales team as part of our Wine & Spirits Channel. We are looking for a team player with a background in the adult beverage industry. In this role you will work with independent liquor, beer, and wine stores throughout the US, striving to understand each customer's unique needs and driving strong sales of our products. 

　　This role will help with all duties and projects that come under the responsibility of the sales department. This role reports to the Sales Channel Director and works closely with other Account Managers, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company.

　　This is a hybrid office position, candidates for this role will need to live within commuting distance of our Seattle office.

　　Skills:

　　Excellent verbal and written communication

　　Critical thinking and timely problem-solving 

　　Ability to successfully increase customer sales and retention and meet goals

　　Strong research abilities (gathering intel on existing and prospective customers)

　　Ability to effectively organize and manage multiple tasks simultaneously

　　Maintain and update existing customer database, lead and prospect lists

　　Create and send compelling and appropriate messaging and outreach

　　Evaluate retailer needs and provide appropriate product recommendations

　　Interest in and desire to effectively help retailers grow their business

　　Comfortably engage and interact with customers on the phone and via email

　　Provide superior customer service, to every customer, equally

　　Daily Responsibilities:

　　Team Huddles with Channel Director

　　Outbound / Inbound calls and emails 

　　Order entry and processing (email, phone and web)

　　RMA resolution (returns, damages, replacements, credits)

　　Document requests (Invoices, Sales Order, Credit Memos etc.) 

　　Customer database review and outreach scheduling 

　　Assistance as needed with general inbound phones and customer service

　　Develop and maintain strong relationships with existing and new customers in the channel

　　Meet and exceed monthly, quarterly, and annual sales & revenue targets

　　Act as a brand ambassador for True Brands, ensuring that customers are aware of our brand and product offerings

　　Manage and maintain accurate customer records in our CRM system

　　Salary:

　　Base Salary: $45,000 - $50,000

　　Unlimited earning potential with uncapped commissions

　　40% employee discount

　　Health, Dental, Vision, and Life Insurance, 401k with employer match

　　Gym benefits

　　Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans

　　FSA General Purpose Healthcare and Dependent care

　　Paid training

　　Growth and development opportunities

　　Excellent work/life balance

　　Accrue 15+ days of PTO per year

　　8 Paid Holidays per year

　　Monthly sales contests for additional commissions

　　Company events

　　Quarterly Sales Team events

　　True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism

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