About Sterling Vineyards

　　Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling will be re-opening to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.

　　About the role

　　We are currently recruiting for a Wine Club Specialist partnership with the Wine Club Ambassador. This role acts as the “face” of the Sterling Vineyards Wine Club. This role’s main responsibility is to assist the winery with achieving wine club conversions goals while aiding in club member retention which is achieved through onsite service and support. This role is predominately a service position working in the Sterling Vineyards Private Club Room.

　　Major Responsibilities:

　　Wine club growth and member retention are the top priority of this role

　　Works to achieve or exceed key DTC financial objectives including, but not limited to, total revenue, wine club conversion, new guest data collection and average order value (AOV) targets

　　Supports the tracking and accurate, timely processing and incentive reward reporting of wine club sign-ups

　　Follows proper inventory management to ensure minimal loss/expense each month

　　Manages shipping activities including returns and claims for onsite Wine Club orders

　　Hosts wine tastings that convey Sterling Vineyards brand image and lead to sales transactions and brand loyalty.

　　Completes transactions accurately on point of sales system, including shipping orders, wine club and cash transactions. Stock, price and display merchandise

　　Builds, enhances and maintains long-term guest relationships, with a focus on wine club members

　　Assists in the will call process is accurately executed at each site

　　Helps to provide on-going staff training on wine club key topics

　　Educates the guests about the wines, wine making techniques and winery information and history.

　　Offers wine club program and encourage sign-ups in a captivating manner as to increase sales and build customer loyalty.

　　Engages directly with guests and proactively solve service issues and identify areas of opportunity

　　Set-up and host wine tastings and tours for guests

　　Coordinates with Wine Club Ambassador to ensure wine club experiences activities are delivered to an exceptional standard.

　　Assists in events, private dinners and various site activities

　　Stays current on Sterling Vineyards wines and guest offerings

　　Aligns with Sterlings’ team and culture, and models Treasury Wine Estates DNA

　　Manages all site operations standards as required

　　About you

　　You are 21 years of age or older

　　You have a minimum one year wine sales, restaurant and/or hospitality service experience

　　You are self-motivated, highly organized, and require minimal day-to-day direction

　　You can effectively communication in English with all levels of employees and consumers, written and spoken, demonstrating strong interpersonal skills.

　　You must be able to work flexible shifts, weekends and holidays.

　　You have a basic understanding of wine and winemaking.

　　You must have a clean professional appearance and able to represent TWE internally and externally

　　You must be able to travel on occasion to other Company locations.

　　You can lift 40 pounds or more

　　You have knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants (desired)

　　Culture

　　We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

　　If you’re ready to help us be the world’s most admired premium wine company, please apply now!

　　Inclusion and Diversity

　　Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.

　　How to apply

　　We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today!

　　Pay Transparency Disclosure: The base pay range offered for this position is $22 to $27 plus monthly bonus. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Calistoga, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.