wfh - call center rep - in iowa.

　　davenport , iowa

　　posted 4 days ago

　　job details

　　summary

　　$18 - $18.50 per hour

　　temp to perm

　　high school

　　category healthcare support occupations

　　referenceAB_4450771

　　job details

　　Exciting Work-from-Home Opportunity in Iowa! Join Our Customer Service Team and Make a Difference!

　　Are you passionate about helping others and looking for a rewarding remote position? Look no further! We're seeking dynamic individuals living in Iowa to join our team and work from the comfort of their homes. As a Customer Service Representative, you'll play a crucial role in assisting customers with their dental insurance needs over the phone.

　　What's in it for you?

　　Paid Training: Get ready to kickstart your journey with comprehensive training.

　　Provided Equipment: We've got you covered with all the tools you need.

　　Monday-Friday Schedule: Enjoy a consistent workweek for a healthy work-life balance.

　　Competitive Pay: Earn $18.00 per hour, and $18.50 per hour if you're fluent in both Spanish and English.

　　Fast Internet Required: Ensure you have a reliable internet speed of 50 MBPS download and 10 MBPS upload.

　　INTERESTED? APPLY NOW! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to [email protected] TXT: Your name and CSR to 954-308-6735

　　salary: $18 - $18.5 per hour

　　shift: First

　　work hours: 6 AM - 3 PM

　　education: High School

　　Responsibilities

　　As a vital part of our Customer Service Team, you will be the primary point of contact for our members and providers.

　　Your role will involve:

　　Responding to customer inquiries with courtesy and professionalism.

　　Assisting providers by resolving coordination of benefits inquiries.

　　Providing accurate information to address member and provider inquiries.

　　Thoroughly documenting all customer interactions.

　　Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

　　REQUIREMENTS:

　　High School Diploma

　　2+ years of CSR experience in a high call volume environment

　　1+ year of medical and/or health insurance experience

　　Internet speed of 50 MBPS download and 10 MBPS upload

　　Private Work from Home Space (cannot work from common areas)

　　No time off for the first 2 weeks (training)

　　Training: Mon-Fri, 7:30am to 4pm CST - 3 weeks of training via Skype

　　Post Training: Mon-Fri, flexible schedule between the hours of 6am to 6pm CST - work schedules are assigned after training

　　Skills

　　Active Listening

　　Telephone Etiquette

　　Empathy

　　Interpersonal Sensitivity

　　Basic Computer Skills

　　Basic Software Skills

　　Typing Skills

　　CRM

　　Health Insurance Policies (1 year of experience is required)

　　Medical Terminology (1 year of experience is preferred)

　　Call Center (2 years of experience is required)

　　High Volume (2 years of experience is required)

　　Adapting to Change

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　IL

　　iris levy

　　[email protected]