Description • As the Technical Architect, CRM at BrightView, you will spearhead technology innovation, guide a dynamic team of developers, and collaborate closely with business leaders to create and sustain cutting-edge solutions within the Salesforce CRM platform. Your role involves crafting and implementing solutions on the Salesforce platform, spanning enterprise-wide transformative digital strategies to targeted proofs-of-concept for emerging technologies. This high-visibility position will support internal and customer-facing solutions including our BrightView Connect customer portal, Quality Site Assessment (QSA) tool, and more. Your impact will extend to driving the development of effective and user-friendly solutions, ensuring an optimal end-user experience. Join us in shaping the future of CRM technology at BrightView and making a meaningful contribution to our continued success.

　　Duties and Responsibilities:

　　• Design and own scalable, performant solutions using a mixture of configuration and code to support business functions and product goals, knowing how to work in and around the limits of the platform.

　　• Design and implement integrations between Salesforce and external systems, utilizing Salesforce APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security

　　• Create and maintain technical documentation, including solution design documents, technical specifications, data models, and architectural diagrams. Ensure that all technical documentation is accurate, up-to-date, and easily understandable by technical and non-technical stakeholders

　　• Review and consider new technologies and evaluate how investing in such technologies may benefit the organization.

　　• Be part of the entire development lifecycle of a product from the intake, architecture, development, testing, deployment, and maintenance

　　• Communicate and educate on complex technical concepts to both technical and non-technical stakeholders, providing mentorship, guidance, recommendations, and explanations as needed.

　　• Stay current with emerging Salesforce and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions Requirements CRM, REST API Design, REST API Technology Doesn't Change the World, People Do.®

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