Job#: 1375563

　　Job Description:

　　Apex Systems is hiring for several Customer Service Representatives for a Fortune 500 Healthcare Client of ours. 

　　Title: Customer Service Representative

　　Location: REMOTE -- In Washington or Idaho. The equipment must be picked up from a client location in person on their first day of work. They will work remotely after that.EQUIPMENT PICK UP LOCATIONS: Renton, Spokane, Tacoma, Silverdale, Bellevue

　　*Duration:  *4 month contract, could extend.

　　Job Description:

　　The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information. They will provide support to member inquiries and issues as they utilize the client plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

　　Major Responsibilities / Essential Functions:

　　Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queuesResponds professionally to inquiries from internal/external customersInitiates contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recoveryDocuments according to procedureFollows established procedures to meet customer/member needsRequired to effectively interact with diverse work units and relevant organizational departmentsHas substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasksAbility to understand relevant policies, processes and customersAssist the department in meeting customer needs and reaching department expectationsCompletes required training and understand how to use tools available to recall necessary informationDevelop a full awareness of the way performance and actions affect members and Member Service Contact Centers (MSCC) performance guidelines (call handling, first call resolution, complaint resolution compliance, member retention and return contact as warranted)Promotes, ensures and provides customer service to internal/eternal customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.Minimum Work Experience and Qualifications

　　High School Diploma or equivalentMinimum typing speed of 30 WPM Excellent written and verbal communication skillsDemonstrated analytical and problem-solving skillsAbility to read and respond briefly, clearly and effectivelyAbility to think critically and problem solve.Preferred Work Experience and Qualifications:

　　Call center experienceHealth insurance experienceEEO Employer

　　Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histori