Job Description

　　Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

　　We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

　　Essential Job Functions:

　　Fosters and maintains excellent relations between customers and store

　　Answers incoming telephone calls and responds in a courteous and professional manner

　　Assists service advisor in scheduling service appointments according to scheduling policies

　　Greets all incoming customers in a professional and courteous manner

　　Assists service advisors in write up of incoming customers work orders

　　Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals

　　Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts

　　Fills in as needed as service dispatcher

　　Participates in training as prescribed by management

　　Assists technicians as needed with diagnosis, authorization or repairs

　　Follows up on open work orders as per policy of dealership

　　Follows all rules, regulations and laws with regard to moving dealership owned or customer's units

　　Maintains a clean and safe work environment.

　　Acknowledges all guidelines and policies as described in company policy handbook.

　　Maintains a safe work area for customers and coworkers

　　Essential Job Skills:

　　High School Diploma or equivalent preferred

　　One year of RV experience preferred but not required

　　Strong computer skills

　　Working knowledge proper and safe use of equipment

　　Excellent organizational/sequencing skills

　　Working knowledge of activities, methods, procedures and policies of the Service Department

　　General knowledge of product installation activities

　　Valid Driver's License may be required

　　Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person

　　Ability to accept additional tasks, duties and/or direction from management

　　Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV

　　May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

　　Periods of standing, stooping, crawling, and bending

　　Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

　　We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

　　The hourly rate for this role is: $12.25-29.81. Includes overtime potential and variable income.

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