Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You’ll learn more about this during the application process.

　　JOB SUMMARY: This role is responsible for the design, support, maintenance, and implementation of the telecommunications infrastructure for the enterprise. Responsible for daily operations, analysis and monitoring of the Cisco Call Manager and other relevant services like voicemail, fax, and video conferencing units.

　　MAJOR RESPONSIBILITIES:

　　Independently build and perform system implementation, maintenance and monitoring of the Cisco Unified Collaboration (UC) environment including Cisco Call Manager and Cisco Unity voice mail system, Cisco Emergency Response and Xmedius Fax. Independently provides complex telecom administration in the areas of Cisco Call Manager, Cisco Unity (voicemail) and video conferencing and designate responsibilities as tasked in the workflow. Conduct capacity planning and quarterly fail over testing of all unified communications systems and initiates areas of preventative maintenance, configuration back-ups, capacity planning, telecom redundancy and disaster recovery.

　　Serves as tier 3 support to junior level analyst to provide and train end users’ desk phones and voicemail features to include, call forwarding, hunt, busy; call handler; broadcast messaging as well as unified messaging. Basic knowledge of Cisco Contact Center solution is ideal but not required. Evening and weekend on-call rotation with onsite support.

　　Processes local Telco special circuits request for installations and disconnects. Coordinates service requests with local Telco to report out of service conditions and serves as a liaison between local LEC and solutions engineer for circuit connectivity.

　　Collaborate on projects and special events to provide voice solution and other voice related capabilities. Responsible in finding new technologies and strategically develop solutions that is applicable to corporate requirement and industry standards.

　　Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

　　Performs other duties as assigned.

　　EDUCATION: Associate degree (AA) and or CCNA certification is preferred.

　　EXPERIENCE:

　　3+ years hands-on experience required in a position of similar function and responsibility in a Cisco environment;

　　or equivalent combination of education and experience.

　　CERTIFICATIONS, LICENSES, REGISTRATIONS:

　　Cisco Basic Administrator certificationADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

　　Your talent, skills and experience will be rewarded with a competitive compensation package.

　　Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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　　Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE