Job Summary:

　　The Role:

　　Coastal Credit Union Music Park at Walnut Creek is seeking VIP Host staff . The VIP Host staff will engage with and aid all Live Nation clients that purchase VIP club access, season tickets, box seats, or premium seating for our events. VIP Services staff members will be located throughout all our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

　　Job Functions:

　　Assist in all aspects of the VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot

　　Make sure VIP Club and VIP Boxes are show ready

　　Welcome guests as they enter the VIP entrance. Scan tickets, issue wristbands/credentials

　　Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening

　　Monitor VIP Boxes to ensure only properly ticketed/ credentialed guests are permitted

　　Deliver exemplary customer service to exceed expectations and maintain customer loyalty

　　Refer unresolved customer grievances to designated departments for further investigation

　　Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show

　　Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details

　　Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience

　　Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.

　　Ensure guests are safely enjoying the show

　　Guide guests to exits or provide other instructions or assistance in case of emergenc y

　　Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator or Management

　　Qualifications:

　　High School Diploma or equivalent

　　At least 2 years in Guest Service and communications

　　Creative thinker and problem solver

　　Upbeat, positive personality

　　Excellent verbal, written and interpersonal communication skills

　　Acute sense of judgment, tact, and diplomacy

　　A strong sense of teamwork and ability to execute programs

　　Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting

　　Must be willing and able to work in various weather conditions, including rain and heat

　　Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

　　Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.