Bringing smiles is what we do at TTEC… for you and the customer. As a Violation Enforcement Clerk working onsite in Austin, TX , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754

　　What You’ll Do

　　Do you have experience is sales and negotiating? Collection and retention? Do you like research and resolving issues? Looking for an opportunity to learn more about the industry and gain direct management experience?

　　The Violations Enforcement Clerk is responsible for performing many functions such as account review, account maintenance, records maintenance, customer service, and ensuring that 100% of each step in the Habitual Violator program is processed accurately and within the timeframes defined. This is a full-time position. After the first 30 days onsite, you can move to a hybrid role where you will be in the office for 3 business days and 2 days remote.

　　During a Typical Day, You’ll

　　Serve as the technical subject matter expert of program information and assist with customers’ questions by providing guidance and technical support when needed

　　Ensure agent activity meet or exceed metrics such as handle times, efficiency, and schedule adherence

　　Handle inbound calls with difficult questions and/or escalations from the customers

　　Identify and assist with issues on accounts and escalate calls to supervisor via email, phone and fax

　　What You Bring to the Role

　　One-year prior call center or customer service-related experience

　　Knowledge and success in overall previous performance that includes Quality, Attendance, and scheduled adherence

　　Ability to work onsite in Austin, TX from 8am-5pm. After 30 days of strong performance, the position becomes a hybrid role where you will be in the office for 3 business days and 2 days remote

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　Wage at $19.00-$19.75 plus performance bonus opportunities

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　Visit www.hellottecbenefits.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Job: _Customer Care Representative

　　Title: Violation Enforcement Clerk

　　Location: TX-Austin

　　Requisition ID: 03T2B