AutoNation Market Place Phoenix The position is focused and specifically trained to inspect, process and complete the transaction of vehicles received by AutoNation’s We’ll Buy Your Car program (WBYC). The Vehicle Appraiser, Drop Off Coordinator at Ford Scottsdale role includes conducting vehicle inspections to ensure they match up with Condition Reports filled out by our customers online, process and upload documents required for the purchase, and present payment to our customers via same day check or Zelle. Our Drop Off Associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and will strive to deliver on the ‘check within an hour’ promise of the We'll Buy Your Car program. Who Would I Interact With? The position interacts daily in-person with customers bringing in their vehicles they wish to sell, our BDC Associates who receive the inbound leads and schedule the appointments, the WBYC Manager, the Reconditioning Manager, the WBYC Corporate Processing Team, and Market support staff. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits: Full benefits package including Paid Time Off & 401K plus Company match Generous employee referral bonus program for Technicians (employees can earn up to $2500 per Tech referral!) Employee discount on vehicle purchases, parts, & service Advancement opportunities in Sales/Service including Advisor, Management and Corporate And so much more! What are the day-to-day responsibilities? Reviewing daily appointment log in our CRM tool to know what time customers are scheduled to arrive with their vehicle, and prepare for the appointment by reviewing the vehicle Condition Report (CR) Greeting the customer when they arrive, then performing an Active Trade Appraisal with the customer to determine accuracy of the CR and identify any vehicle condition issues that may not have been accounted for or disclosed Partnering with our Recon Manager when needed if a vehicle requires a more thorough examination in our Service Department Working directly with the WBYC Manager to determine if initial offer amount needs to be revised, and present customer with revised offer when needed. Reviewing, processing, and uploading complete and accurate documents electronically to our Corporate WBYC Processing Team Presenting payment to the customer via check or Zelle, or receiving payment from customer if there is negative equity in the vehicle How will I know if I’m Successful? The performance of a Drop Off Associate is measured by achieving: Targeted accuracy of amount of reconditioning expense that was estimated at time of appraisal vs. actual reconditioning expense Targeted start-to-finish processing time to ensure we are delivering a high level of customer service What are the requirements for this job? High school diploma or equivalent Previous automotive industry experience preferred but not required Ability to provide an exceptional in-person customer experience Strong communication and interpersonal skills Detail oriented Experience and desire to work with technology Valid in-state drivers license and an acceptable, safe driving record Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.