VACATION PROPERTY CARE MANAGER

　　Beth Frazer Real Estate and Rentals is currently expanding and has openings for various positions within our Vacation Rental Program. We are pioneering innovative and exciting initiatives, and we are seeking individuals with a strong passion to contribute to the realization of our vision. Our company is fostering a culture centered around the core principle of doing what you love. If this aligns with your values and interests, we eagerly anticipate receiving your application.

　　JOB SUMMARY

　　The Property Care Manager plays a pivotal role in creating enduring impressions and memories for our guests across our diverse portfolio of properties. As a key team member, this individual significantly influences the client experience, shaping perceptions of our firm, service level, and professionalism. Essential to this role is a positive attitude and a commitment to delivering an exceptional experience for our guests, owners, and vendors.

　　Responsibilities of the Property Care Manager encompass ensuring that each guest's stay is characterized by a clean, sanitized, and inviting home. Success in this position requires excellent verbal and written communication skills, coupled with a robust background in project management. The ability to coordinate the unique needs of over 60 properties, each with different owners, and manage over 1200 reservations annually is crucial.

　　The role demands flexibility, including weekend availability (as required seasonally) and up to 50% of the time spent working on-site within the properties. Strong interpersonal and team-building skills are imperative for effective coordination with vendors, housekeeping staff, and guests.

　　Furthermore, the Property Care Manager will be responsible for planning and executing a successful maintenance program, incorporating a fee-based service initiative that enhances value for our homeowners. This multifaceted role requires a dedicated and skilled professional to ensure the overall satisfaction of our guests and the success of our property management operations.

　　JOB RESPONSIBILITIES:

　　1. Collaborate with Vacation Rental Team:Ensure properties are prepared for guest and owner arrivals. Utilize Vacation Rental Software and supported mobile app to streamline coordination with maintenance and housekeeping teams.

　　2. Maintain Property Standards:Work closely with the Vacation Rental Manager to review and uphold current property standards set by Beth Frazer Real Estate and Rentals.

　　3. Owner Collaboration:Engage with Property Owners to ensure compliance with the Property Management Agreement. Recommend continuous improvements and upgrades for the maintained properties.

　　4.Property Onboarding:Assist the Vacation Rental Manager in reviewing and onboarding potential vacation rental properties.

　　5.Revenue Enhancement:Implement service programs and maintenance fees to increase revenue generation.

　　6. Team Supervision and Training:Supervise, train, and schedule the Property Care Assistant (seasonal position as needed).

　　7. Housekeeping Management:Identify, interview, hire, and train housekeeping teams. Coordinate and inspect daily housekeeping operations to ensure proper cleaning and sanitization. Provide constructive feedback to housekeeping teams. Create housekeeping staging books for existing and new vacation rental properties.

　　8. Guest Services:Work with the Vacation Rental Team to ensure guest packets are delivered and properties are ready for guest check-in.

　　9. Supply Chain Coordination:Coordinate, maintain inventory, and order required housekeeping supplies. Oversee sales of linens and towels to newly onboarded properties. Manage inventory of existing linens and towels for sale.

　　10. Work Orders and Repairs:Create, coordinate, and document work orders for vacation rental properties. Ensure timely completion of repairs as per homeowner requests. Communicate rel vant information to homeowners, vacation rental team, and vendors regarding property care and maintenance.

　　11. Maintenance Responsibilities:Perform minor home repairs and maintenance, including tasks such as changing light bulbs, HVAC filter checks and replacement, and water softener filter and salt system management.

　　12. Weekend and After-Hours Coverage:Coordinate and schedule weekend and after-hours maintenance coverage with the Property Care Assistant during peak seasons.

　　13. Adherence to Policies:Maintain compliance with all company policies and procedures.

　　14. Additional Duties:Perform any related duties as assigned by the supervisor.

　　This comprehensive set of responsibilities reflects the dynamic and multifaceted nature of the position, ensuring the effective management of vacation rental properties.

　　QUALIFICATIONS:

　　Effective Communication Skills:Demonstrates the ability to articulate information clearly and professionally.Proficiency in Microsoft Office:Particularly adept in Word, Excel, and Outlook for efficient task management.Customer Service Excellence:Displays a demonstrated capability to deliver exceptional service to clients, guests, and property owners.Property Management Experience:Brings prior exposure to property management programs or similar platforms.Problem-Solving Skills:Exhibits a capacity to address challenges and find effective solutions in a timely manner.Attention to Detail:Maintains thoroughness in property maintenance, ensuring meticulous attention to all aspects.Team Collaboration:Possesses a strong team player mindset, contributing positively to collaborative efforts.Technical Skills:Demonstrates familiarity with the Streamline program or comparable technology relevant to the role.Residential Property Maintenance:Holds hands-on experience in maintaining various residential elements, including appliances, HVAC, electrical, plumbing, doors, and windows.Reliability:Consistently exhibits reliable attendance, with the ability to meet the demands of the role effectively.EDUCATIONAL AND EXPERIENCE REQUIREMENTS

　　High School Diploma or equivalent required; a four-year degree in a relevant field is preferred.Possession of a current NC drivers license with a clean driving record.Reliable transportation to and from work is a prerequisite.Previous experience in an upscale hotel, vacation rental program, or luxury resort is preferred.Familiarity with property management programs or Streamline program is advantageous.Proven experience in maintaining residential properties, including appliances, HVAC, electrical systems, plumbing, doors, and windows.Proficiency in Microsoft Office products such as Word, Excel, and Outlook is necessary.A positive attitude and strong team player mindset are essential.PHYSICAL REQUIREMENTS:

　　Performance of work tasks in both indoor and outdoor settings.Ability to climb ladders and work with basic hand tools.Capability to lift up to 25 lbs.Capacity to sit at a desk for up to 6 hours a day.These qualifications outline the desired education, skills, and physical attributes necessary for success in the role.

　　Job Type: Full-time

　　Pay: $37,000.00 - $45,000.00 per year

　　Experience level:

　　3 yearsApplication Question(s):

　　Are you agreeable to granting authorization for a background check?Education:

　　High school or equivalent (Required)Experience:

　　Home Maintenance: 3 years (P