Description

　　This Desktop Support Technician role with Robert Half requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long-term temporary in nature and is based in the Rochester, New York, area.

　　Major responsibilities

　　Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

　　Offer computer desktop support in accordance with established policies and procedures

　　Be in contact regularly and effectively with ticket submitters

　　hardware repairs with the appropriate vendors

　　Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

　　Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

　　Settle computer problems, and offer suggestions on appropriate action/solution

　　Requirements - Experience with Maintain Logs

　　Solid understanding of Operating System

　　Good understanding of Deskside Support

　　Quality experience with digital

　　Strong familiarity with Technical Support

　　Proven knowledge of research

　　Comprehension of CRM

　　Wide ranging experience with travel

　　Customer service experience desired

　　Solid understanding of protocols

　　Previous experience working with Spanish Language

　　Experience with Proficiency

　　Prior experience with Specification

　　Documentation experience

　　Proficiency in Windows OS

　　Policy experience preferred

　　Earlier work involving Financial Notes

　　General familiarity with Troubleshoot

　　Answering Inbound Calls experience

　　Well-founded grasp of Workstation Support

　　Hands-on experience with video

　　Foundational knowledge in Interpersonal Skills

　　Expertise in Compensation Administration

　　Skills in Consumer Electronics

　　Practical knowledge of English Language

　　Experience writing procedure manuals, user instructions, business correspondence, and general report writing

　　Desktop support or related experience Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .