Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

　　Apply today and join the company that is Leading with Science.

　　Your Role:Provides support to end users on a variety of issues with excellent customer serviceIdentifies, researches, and resolves technical problemsAssists in the installation, maintenance, and general support of systems and applicationsHandles level one Oracle issuesResponds to telephone calls, emails, and personnel requests for technical support issuesDocuments, tracks, and monitors the problem to ensure a timely resolutionWorks independently and prioritizes according to the enterprise's needs

　　Qualifications:May require an associate's degree or its equivalent with 0-2 years of experience in the field or in a related areaMinimum two years full-time SharePoint Site Collection Administrator experiencePrevious phone support experienceExperience installing and troubleshooting desktop and laptop operating systems and applicationsFamiliar with standard concepts, practices, and procedures within a particular fieldAbility to work independently and prioritize tasksExcellent customer service with the ability to professionally assist customers in person and over the phoneKnowledge and ability to troubleshoot technical issues for desktop/laptop/softwareDemonstrate strong communication and documentation skills with the ability to explain technology from internal customer's perspective to provide in-depth how-to training and documentationKnowledge of basic computer hardware, Windows 10, file permissions, cybersecurity prevention and remediation, and cloud services management and usageStrong PC literacy and Microsoft Office skillsComprehensive SharePoint End User / Train the Trainer / Mentorship Training

　　At Tetra Tech, health and safety play a vital role in our success. Tetra Tech's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations that are mandated by local, state, and federal authorities as well as project requirements.

　　About Tetra Tech:

　　Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 470 locations around the world. Our reputation rests on the technical expertise and dedication of our employees22,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

　　Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

　　LinkedIn: @TetraTechCareers

　　Twitter: @TetraTechJobs

　　Facebook: @TetraTechCareers

　　Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics p