About JLL Technologies -JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.Job SummaryAs a User Experience Researcher Intern at JLL Technologies, you will support the Product Design team across a range of activities, from ad-hoc hands-on research tasks to operational support, with ongoing mentoring and support from Senior and Lead User Experience Researchers and other Product Design team members.Our products are wide ranging, serving end customers and internal teams across sales, leasing, revenue, and operations, focusing on demand generation, sales, marketing, data visualization, data management, and data-driven apps. As part of a globally distributed design team, you will assist the product team in conducting user research using qualitative and quantitative methods.ResponsibilitiesWhile no two days are the same, you may:Own or support the execution of studies from planning through presentation of insights to stakeholder to inform product decisions, including study design, recruitment, facilitation, and synthesis of dataCommunicate findings and recommendations through artifacts including journey maps, mocks, user profiles, personas, core user scenarios, and other visual deliverablesConduct competitive research and analysis to identify industry standards and trendsAttend training sessions to learn about UX trends or our own productsMeet and collaborate with researchers, designers, product or project managers, subject matter experts, and othersCollect internal insights and identify process improvements or ways to help teams understand their usersOptimize our tooling to empower research and design to generate accurate insights quicklyEvaluate existing apps and experiences with heuristic evaluation or cognitive walkthroughsProgram Details:Date: June 3, 2024 - August 9, 2024Location: RemoteWho you areWriting - You can write in a concise and clear mannerCommunication - You can articulate problems and ideas clearly to others * An open mind - You are willing to listen to the needs and views of different stakeholders - our users, business stakeholders, product and engineering teams, synthesizing these with your own unique perspective as a researcherKnowledge of research practices - You understand contemporary design research methodologiesUser-centered design- You understand user-centered design and are passionate about putting theory into practiceDesired Skills and ExperienceCurrently enrolled in, or graduated within the past year from a Bachelor's or Master's degree program in HCI, Design, Cognitive Science, Psychology, Anthropology, Visual or Interaction Design, Computer Science, Business, Marketing, Communications, or relatedInterest in UX Research, Design Research, Product Strategy, Product Research, Product Design, Research Operations, or Service Design post-graduationPreferred skillsQualitative UX research (e.g. interviews, ethnography, etc.) *Awareness of usability testing tools such as UserTesting.com, UserZoom, video calling, or similar platforms, and product data tools like Google Analytics, Pendo, FullStory, Hotjar or similar platformsPermeant work authorization required.About our Internship ProgramTake the opportunity to start your career early in the commercial real estate field! Spend t