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Treasury Management Customer Service Rep
Treasury Management Customer Service Rep-March 2024
Michigan City
Mar 29, 2026
About Treasury Management Customer Service Rep

  Job OverviewWork within a team to support customer implementation, training, on-going service, and cross-sale of treasury management, merchant service, and deposit products for commercial and business banking clients, in compliance with state and federal regulation and company policies and established Standard Operating Procedures (SOPs).

  Principal AccountabilitiesAccountable for completing the in-market processes for adding new Treasury Management Services/new Treasury Management Relationships, training customers in the use of the complete span of Treasury Management products/services including Online Banking, Remote Deposit Capture, Positive Pay, Merchant Services, and various other services. Provide customer support through implementation and on an ongoing basis. Identify additional cross sale products and articulate product advantages and details as needed.Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written, and telephone communications. Accountable for adherence to compliance standards including Bank Secrecy Act (BSA), quality of documentation and timeliness of service activities. Actively protect confidentiality of customer and account information. Demonstrate Horizon Banks commitment to the communities we serve through involvement in local organizations and events.

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