We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　The opportunity

　　The Transition Management Admin works closely with Transition Manager who is the main point of contact and responsible for managing operational changes.

　　Responsibilities

　　Work collaboratively with the Operations Leader, Learning & Development Team, Work Force Management and HR (Talent Acquisitions and Recruitment Operations) to pro-actively share information needed for a successful fill of hiring needs.

　　Support new hire onboarding support – understands Talent Acquisition capacity, works on Training logistics, system access setup and Asset deployment.

　　Administer changes on New Hire onboarding from change of start date to hiring fallouts. Coordinates with Technology team for any cancellation and changes to ensue right access and assets are provided before start date.

　　Understanding business needs to support project transition and help establish change

　　Works closely with Transition Manager in the delivery of successful initiatives in a timely manner based on project objectives and success criteria

　　Promoting and enabling a high degree of collaboration among Operations Leaders

　　Production of high-quality business requirements; including but not limited to creation of documentation

　　Identification and escalation of key risks, issues, and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives

　　Support implementation/warranty

　　Constant collaboration with stakeholders on continuous improvement at every stage through planning, executing, and evaluating

　　Flexible on shift schedules and willing to work overtime to meet business deadline

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What we are looking for

　　Finished at least two (2) years in college (Bachelor’s degree an advantage)

　　Quick to adapt with proven experience learning new products, technologies, and tools

　　Thorough knowledge of analysis with regards to information gathering, requirements writing, etc.,

　　Excellent negotiating skills and an ability to manage inter-departmental work relationships

　　Must at least pass current job expectations and meet performance metrics

　　Excellent comprehension, analytical and decision-making skills

　　Self-motivated and directed, with keen attention to detail

　　Excellent interpersonal, written, and oral communication skills

　　Experience working in a team-oriented, collaborative environment

　　Able to prioritize and execute tasks in a high-pressure environment

　　Innovative and creative, with the ability to generate new and unique ideas, along with solutions to problems and opportunities.

　　HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation)

　　Competencies / Skills & Knowledge:

　　Both Big picture thinking and detail oriented

　　Ability to manage, prioritize multiple work streams in a time sensitive environment

　　Excellent communication (verbal & written) skills

　　Proficiency with tracking tool – excel, macros

　　What can we offer you?

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities.

　　Our commitment to you

　　Values-first cultureWe lead with our Values every day and bring them to life together.

　　Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

　　Continuous innovationWe invite you to help redefine the future of financial services.

　　Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

　　Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .