Key Responsibilities:

　　1. Training Program Oversight:

　　Supervise and coordinate the activities of departmental trainers, ensuring alignment with overall training objectives.

　　Collaborate with departmental trainers to design, implement, and evaluate training programs for each section.

　　2. Leadership and Development:

　　Provide leadership and guidance to departmental trainers, fostering a culture of continuous learning and development.

　　Conduct regular training sessions for departmental trainers to enhance their skills in delivering effective training programs.

　　3. Performance Evaluation:

　　Establish and implement performance metrics to evaluate the effectiveness of training initiatives within each section.

　　Provide constructive feedback to departmental trainers to enhance their individual and team performance.

　　4. Collaboration with Department Heads:

　　Work closely with department heads to identify specific training needs within each section of the Rooms Division.

　　Collaborate on the development of targeted training programs to address departmental challenges and opportunities.

　　5. Collaboration with L&D Manager:

　　Work closely with the Learning and Development Manager to align training initiatives with overall organizational goals.

　　Participate in the development and implementation of hotel-wide training strategies.

　　6. Training Documentation and Reporting:

　　Ensure accurate documentation of training activities, including attendance records, training materials, and evaluation results.

　　Generate regular reports on training effectiveness and areas for improvement.

　　Requirements:

　　Proven experience in a supervisory or leadership role within the hospitality industry, with a focus on training and development.

　　Strong knowledge of hotel operations, including front desk, concierge, bell, and doors departments.

　　Excellent interpersonal, communication, and presentation skills.

　　Proficiency in MS Office and training software/tools.

　　Ability to lead and inspire a team of trainers to achieve common goals.

　　Detail-oriented with strong organizational and project management skills.

　　Ability to work effectively under pressure and adapt to changing circumstances.

　　Flexibility and availability to work different shifts, including weekends.

　　Ability to speak fluent Japanese.

　　Experiences in hotel operations and training.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.