Company Description Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

　　We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

　　Job Description

　　The Merchant Risk Training Business Partner will provide a comprehensive and effective service that ensures employees within Checkout’s Client Services’ function have the skills, knowledge and expertise to perform their role at the required level of competence. This role will partner with our First Line Risk Operations teams to provide training and learning opportunities to new and existing members of the teams.

　　Job Description 

　　Part 1: The role 

　　With the ability to work cross-functionally in Client Services, you’ll be part of the Operational Excellence Training team working alongside peers in Knowledge Management and Product, Process and Tools. You will partner with the teams in Merchant Risk Operations including:  Underwriting, Credit Risk, Portfolio Management, Scheme Management and Disputes. You will lead the design, development and delivery of training content specific to the Client Services’ function strategic objectives.Execute engaging training programs which maximise adoption, completion rates, and end user net satisfaction scores. Deliver blended training programs, both virtually and in person across global teams.Source and identify training gaps for the business, developing customized training to address the needs whilst soliciting cross-functional Client Services and broader Checkout team feedback before finalising and rolling-out initiatives.Maintain a keen understanding of learning innovation and training trends, leveraging best practices, including digital learning, instructional design practices and learning technologies.Help ensure readiness of the organization for training deployment including identifying key stakeholders and determining their needs in advance in order to deliver high quality and effective training modules Part 2: How you’ll make an impact

　　Devise effective, impactful Merchant Risk Operations training content in line with Client Service function requirements, to market specifications.Ensure quality checks and correct standards are in place to ensure content is being delivered to meet both stakeholder and FinTech market needs.Skills to deliver and apply a solid knowledge of Merchant Risk Operations to a rapidly evolving FinTech environmentAdaptability to support Client Service OKRs (Organisational Key Results) and priority deliverables in FY24. Qualifications We’re looking for a Training Specialist experienced in Merchant Risk Operations who can lead and conduct product training sessions for this and other departments. An experienced first line financial and operations risk professional, ideally from a Merchant Risk Operations background who is adept at executing a broad range of training materials to drive engagement and knowledge transfer.Strong influencer with a background in executing training proven to improve Merchant Risk Ops knowledge transfer, and Merchant experience. Master of creating solid, engaging training materials, explaining the most complicated things in the simplest way. With an open, adaptive working style, excellent presentation skills.Ability to pivot and plan across our global regions for in-class training/digital learning development and webinars. Supporting the creation of sound and engaging digital learning modules and classroom courses. Fluent English with excellent verbal and written communication skills and strong executor with education, coaching and engaging delivery presentation skills.Skills to design, create and implement effective digital learning and classroom training, or hybrid blended learning programs.Adeptness at training content production using a variety of multimedia, software and learning platforms, maximising your knowledge of instructional design methods e.g., ADDIE method.Ability to absorb feedback, evaluate, and research recommended improvements and training innovations based on your training analysis.Quick learner who enjoys building relationships and working with people to get the best results, reliably driving consistency as well as excellent time and stakeholder management capabilities. Additional Information

　　Apply without meeting all requirements statement 

　　If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

　　We believe in equal opportunities

　　We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

　　Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

　　When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

　　We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

　　Take a peek inside life at Checkout.com via

　　Our Culture video https://youtu.be/BEwnpHuadSwOur careers page https://www.checkout.com/careersOur LinkedIn Life pages bit.ly/3OaoN1U  Our Instagram https://www.instagram.com/checkout_com/