Job Description

　　This position requires a customer-centric leader experienced in supporting cloud businesses with a strong focus on enterprise-level customer support. The right leader will establish the bar for customer experience with the right set of metrics and help us transform our support experience to be the best enterprise cloud support experience in the world. They are proactive, with strong attention to detail, own issues end to end, act with a sense of urgency always, drive for results with strong accountability, and build and maintain relationships with key stakeholders.

　　Behind every mission-critical Cloud service is a sophisticated customer support organization advocating for customers and building tools and processes to support their needs. The chief of staff for the SVP joins a seasoned leadership team with a progressive, customer-centric, data-driven culture focused on building and delivering the best enterprise cloud in the industry.

　　Responsibilities

　　Characteristics:

　　Expects Results : Consistently drives high standards for individuals, teams, and the organization to accomplish key goals.

　　Communicates and Influences : Clearly communicates information and ideas to individuals and teams in an articulate, focused, and compelling way. Willing to offer intellectual mindshare and collaborate with key stakeholders.

　　I s Analytical and Action Oriented : Uses data to drive decisions and understands how and when to course-correct using established criteria. Understands that instincts play a part in innovating and always uses good common sense.

　　Possesses Business Acumen: Keen understanding of technology, business, and operations with the ability to draw from personal experience to make recommendations.

　　Builds and Maintains High Performing Teams : Attracts, develops, engages, and retains talented team members by creating an environment where people can realize their full potential. Is ego-free. Acknowledges the work of others first.

　　Key Responsibilities

　　The position will drive the organization's future and its comprehensive customer experience vision that sets the bar for customer support in the cloud with measurable goals and outcomes.

　　Manage the organization's roadmap, direction and deliverables to support this vision.

　　Influence and create new customer support processes to support hyper-scale growth.

　　Develop professional relationships at all levels, driving both technical and cultural change.

　　Be proactive, with strong attention to detail, own issues end to end, act with a sense of urgency always, drive for results with strong accountability, and build and maintain relationships with key stakeholders.

　　Preferred Skills and Experience

　　Experience supporting enterprise-level customers and cloud executives.

　　Deep understanding of customer support, account management, and solutions engineering at scale.

　　Experience using software and automation to solve customer support problems efficiently.

　　Ability to lead individuals and teams located across multiple geographies and or cultures.

　　Strong leadership, relationship-building, and influencing skills to drive agendas across a number of teams.

　　Excellent organizational skills, keen attention to detail with the ability to multi-task, prioritize competing demands, be versatile and action-oriented.

　　Strong verbal/written communication and presentation skills and the ability to articulate complex issues concisely to an executive audience.

　　Disclaimer:

　　Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

　　Range and benefit information provided in this posting are specific to the United States only

　　Hiring Range: from $104,000 to $223,500 per annum. May be eligible for bonus and equity.

　　Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

　　Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

　　Oracle offers a comprehensive benefits package which includes the following:

　　Medical, dental, and vision insurance, including expert medical opinion

　　Short term disability and long term disability

　　Life insurance and AD&D

　　Supplemental life insurance (Employee/Spouse/Child)

　　Health care and dependent care Flexible Spending Accounts

　　Pre-tax commuter and parking benefits

　　401(k) Savings and Investment Plan with company match

　　Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

　　11 paid holidays

　　Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

　　Paid parental leave

　　Adoption assistance

　　Employee Stock Purchase Plan

　　Financial planning and group legal

　　Voluntary benefits including auto, homeowner and pet insurance

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer