Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00039343You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

　　HOW TO APPLYComplete a State of Texas Application for Employment and the following additional forms (available at http://www.tjjd.texas.gov/index.php/doc-library/category/304-forms):TJJD Employment Application Supplement (HR-003)Child Abuse Registry Check Consent Form (HR-028)Disclosure of PREA Employment Standards Violation (HR-975)Authorization to Release Information (HR-074)Failure to complete and submit the above forms will cause delays in your consideration for this position.Apply Online at https://capps.taleo.net/careersection/644/jobdetail.ftl?job=00039343tz=GMT-05:00 and attach to the application the above additional forms along with copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214).Apply through Work-In-Texas at https://www.workintexas.com/vosnet/loginintro.aspx. You will also need to complete and attach to the application the supplemental questions/forms indicated above along with a copies of high school/college diploma(s), copy of official college transcripts, any licenses/certifications, and, if a military veteran, any Certificate of Release or Discharge from Active Duty (DD Form 214). The additional forms are available at: http://www.tjjd.texas.gov/index.php/doc-library/category/304-forms).PLEASE NOTEYour job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month year), supervisors name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.BENEFITSState of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary ADD Insurance, Dependent Health Life insurance, Health Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.GENERAL DESCRIPTIONPerforms technical support work on computer systems and office equipment in a help desk setting. Work involves providing first-line assistance for operational problems of agency information technology systems, including installing, repairing, monitoring, analyzing the use of, and troubleshooting complex problems with, information technology systems in a stand-alone or network environment. Works collaboratively with IT division and agency business stakeholders to ensure that work requests and needs are appropriately addressed, documented and resolved in a timely fashion. Work may be at the agency central office, high-security correctional facilities, halfway houses, or district parole offices.May be required to work in excess of 40 hours per workweek, be on-call 24/7, and travel occasionally.Levels of Work Performed:IT Support Specialist I - IT Service Desk I: Performs entry-level computer systems support ork in a help desk setting. Works under close supervision, with minimal latitude for the use of initiative and independent judgmentIT Support Specialist II - IT Service Desk II: Performs moderately complex (journey-level) technical support work on computer systems and office equipment in a help desk setting. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.IT Support Specialist III - IT Service Desk III: Performs highly complex (senior-level) computer systems support work in a help desk setting. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.ESSENTIAL FUNCTIONSAssist with prioritizing and resolving incoming tickets for operational issues and requests for technical assistance related to computers, software, overhead cameras, radios, RFID devices, and other IT equipment; identify and logs the type of problem or request; and monitor the status to ensure a timely resolution. Assists in maintaining records of daily data communication transactions, problems, remedial actions taken, and installation activities. (45%)Assists with equipment set up for employee use, including the proper installation of cables, operating systems, or appropriate software. Assists in routinely updating computers, software, and peripherals. (10%)Assist with the checkout and check-in of computers and other IT equipment, and maintain inventory records for all IT assets and surplus equipment. (10%)Assists in the development of solutions and aids in researching and resolving escalated problems, which may include the most complex and/or critical technical problems. (10%)Coordinates with the site IT Lead to ensure standard configuration, deployment, and repair of IT-related technology. (10%)Assists with maintaining communication and network security, including network logons, and reports any communication/network security violations; providing information regarding the availability of assigned LAN/WAN/Security system; and ensuring proper disposal and documentation of agency hard drives and related media. (5%)Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions. Installs, maintains, and performs minor repairs to hardware, software, or office equipment. (5%)Reports any presence or perception of racial, ethnic, and/or gender disparities.Performs a variety of related duties not listed, to be determined and assigned as needed.Performs all duties in compliance with agency safety policies and procedures:Reports safety hazards and corrects hazards when possible.Completes required documentation in the event of an accident/injury within requested time frames.Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.Qualifications: MINIMUM QUALIFICATIONS 0228.01 - IT Support Specialist I - IT Service Desk IHigh School diploma or equivalent. Two (2) years of full-time wage-earning experience and one of those years must be any combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting technical problems; or installing and maintaining PC software applications or related tasks.Preferred:Associates degree with major course work in computer science, information systems, or related field.Two years of customer service experience in an IT environment.Experience troubleshooting PC issues.MINIMUM QUALIFICATIONS 0229.01 - IT Support Specialist II - IT Servic