Dealership:L0622 Northeast Finance Center

　　Title and Registration Specialist I

　　The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

　　The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

　　Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)

　　Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle

　　Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues

　　Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase

　　Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues

　　Be comfortable working directly with customers when needed to resolve registration/title issues

　　Have effective strategies to diagnose and resolve issues in a timely manner

　　Communicate effectively with customers through chat, phone, and CRM/email

　　Answer Customer questions regarding the Purchase paperwork

　　Be comfortable working directly with government personnel when needed to resolve registration/title issues

　　Have effective strategies to diagnose and resolve issues in a timely manner

　　Communicate effectively with customers through chat, phone, and CRM/email

　　Answer Customer questions regarding the Purchase paperwork

　　Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale

　　Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company

　　Additional work and tasks as needed

　　Skills and Qualifications

　　Strong attention to detail

　　Excellent communication skills

　　Time management

　　Active listening skills

　　Critical thinking

　　Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

　　High school diploma preferred

　　1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred

　　Competencies

　　Does the right thing, takes action and adapts to change

　　Self-motivates, believes in accountability, focuses on results, makes plans and follows through

　　Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

　　Thrives on a team, stays positive, lives our values

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

　　Up to 1/3 of time: standing, walking, lifting up to 25 pounds

　　Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

　　*Reasonable accommodations may be made to enable individuals to perform the essential functions.

　　NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

　　We offer best in class industry benefits:

　　Competitive pay

　　Medical, Dental and Vision Plans

　　Paid Holidays & PTO

　　Short and Long-Term Disability

　　Paid Life Insurance

　　401(k) Retirement Plan

　　Employee Stock Purchase Plan

　　Lithia Learning Center

　　Vehicle Purchase Discounts

　　Wellness Programs

　　High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

　　At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

　　Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!