Job Title: Help Desk Technician Tier 1

　　Location: Florence SC

　　Job Type: Full-Time

　　About Us: Olsten Staffing is assisting a leading company dedicated to providing exceptional Technical needs to our clients. The company prides itself on fostering a collaborative and innovative work environment. As they continue to grow, we are seeking a talented and customer-focused individual to join their team as a Help Desk Technician Tier 1.

　　Job Overview: As a Help Desk Technician Tier 1, you will play a crucial role in providing technical support and assistance to our internal staff and external clients. You will be responsible for diagnosing basic printer quality issues as well as generating service tickets for the Tier 2 associates. This position offers a great opportunity for professional growth and development in the dynamic field of information technology.

　　Pay rate:

　　$17 an hour

　　Hours:

　　Monday-Friday

　　8AM-5PM

　　Key Responsibilities:

　　Provide first-level technical support to end-users via phone, email, and in-person.

　　Diagnose and troubleshoot hardware and software issues, including Printers.

　　Escalate complex issues to the appropriate IT support teams while ensuring timely resolution.

　　Collaborate with other IT professionals to ensure a seamless and efficient support process.

　　Create and update documentation for support procedures, knowledge base articles, and troubleshooting guides.

　　Assist in the onboarding process for new employees, including setting up workstations and providing basic IT training.

　　Qualifications:

　　Proven experience as a Help Desk Technician or in a similar role.

　　Strong knowledge of Microsoft Windows and Office Suite.

　　Familiarity with basic networking concepts.

　　Excellent problem-solving and communication skills.

　　Customer-focused with a positive and patient attitude.

　　Ability to work independently and collaboratively in a fast-paced environment.

　　IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

　　Experience with HP, Lexmark and Xerox Preferred !

　　Olsten provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

　　Equal Opportunity Employer/Veterans/Disabled

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy

　　Pay Details: $17.00 per hour

　　Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

　　Equal Opportunity Employer/Veterans/Disabled

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy

　　The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.