POSITION: Ticket Seller

　　DEPARTMENT: Box Office

　　REPORTS TO: Box Office Manager

　　FLSA STATUS: Part-Time

　　ASM, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at its Richmond Facilities to include Dominion Energy Center and Altria Theater. This position is responsible for the sale of tickets to shows and events at each venue.

　　MAJOR RESPONSIBILITIES:

　　Opens and or closes ticket window as required.

　　Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

　　Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

　　Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.

　　Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

　　Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

　　Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

　　Files various records and reports. Performs related clerical work as assigned.

　　QUALIFICATIONS:

　　Ability to count money, make change accurately

　　Ability to listen and follow instructions

　　Ability to input data into a computer to record sales transactions

　　Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

　　Good problem-solving skills and organizational ability

　　Ability to work independently and as a member of the team

　　Good customer service skills and sense of public relations

　　Ability to work the ticket window with minimal supervision

　　Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

　　Must be able to speak, read, and write English

　　Must have professional attitude and appearance

　　Must have daytime availability as well as willing to work flexible nights, weekends, and holidays as needed.

　　EDUCATION AND WORK EXPERIENCE

　　High school diploma or general education degree (GED)

　　1 to 3 months related experience and/or training

　　Or equivalent combination of education and experience

　　Box office or guest services background preferred – Retail and Customer Service Experience

　　ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.

　　VEVRAA Federal Contractor

　　ASM is an Equal Opportunity Employer M/W/V/D

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.