DescriptionSalary Range: $18.00/hr - $20.00/hr

City Experiences is seeking a Part-Time Ticket Booth Supervisor for our City Cruises operation in New York.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

Essential Duties Responsibilities:

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policiesEnter new reservations accurately and thoroughlyProcess payments in a timely manner in following company proceduresSuccessful proper cash handling and maintaining of all monies in the ticket booth including depositsMaintaining sales and accounting documents required for closeoutsLead by example using RESPECTInspect food preparation and service areas to ensure observance of safe, sanitary food-handling practicesSales Guest ServiceResolve guest issues/Critical Moments of servicePromote maximum revenue attainment by performing transactions with efficiencyEnsure accuracy in transactions while monitoring product capacitiesEnsure that every guest is greeted warmly when approaching the ticket boothAnswer questions regarding product, price, duration, etc. with expertise and patiencePrepared to work during submitted availability and scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsAttend applicable meetings and training sessions as designated or necessaryAdditional job duties as assignedRequirements Qualifications:

Minimum of one (1) year customer service experience necessary High school diploma or equivalency required Supervisory experience is preferred Must be at least 16 years of age Cash handling experience is required Able to communicate effectively in oral and written form Must be organized and detail-oriented Meet deadlines Focus on customer needs Able to handle multiple tasks/projects at one time Establish and maintain effective working relationships as required by job responsibility Listen effectively, assesses the situation, determine relevant issues, suggest solutions Must be energetic and upbeat Must be self-motivatedAbout Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

Minimum Salary: 18.00Maximum Salary: 20.00Salary Unit: Hourly